Rimsha Dinware Email & Phone Number

Hatfield, England, United Kingdom

- Line managed Elected Officers, setting performance targets, conducting performance reviews, and ensuring alignment with organizational goals.- Supported financial operations by processing officer payroll, compiling reports to assess project effectiveness, and maintaining oversight of officer expenditure, ensuring fiscal responsibility and policy compliance.- Drive strategic planning and officer budget forecasting for the upcoming year, ensuring alignment with organizational goals.- Collaborated with cross-functional teams at all levels of the organisation to reach agreements and communicate effectively with stakeholders and students.- Represented the organization's innovative officer model alongside the directors of the organisation at industry conferences.- Engaged in the Green Impact team by putting a focus on sustainability initiatives and incorporating eco-friendly practices into organisational plans and projects.

Hatfield, England, United Kingdom

- Coordinated team of Elected Officers, scheduling meetings, trainings, and ongoing support to ensure their project readiness and effective representation at university meetings.- Supported financial operations by processing officer payroll, compiling reports to assess project effectiveness, and maintaining oversight of officer expenditure, ensuring fiscal responsibility and policy compliance.- Shadowed the Finance department at the Students' Union, gaining a comprehensive understanding of financial processes including accounting software (Xero), tax compliance (HMRC guidelines), accounts receivable/payable management, and financial statement interpretation (P&L, balance sheet, bank reconciliation).- Fostered a comprehensive communication strategy for officer projects, utilising newsletters, promotional materials, and social media to engage the student body.

Greater London, England, United Kingdom

Hatfield, England, United Kingdom

- Utilized exceptional communication and interpersonal skills to engage customers, promptly addressing their concerns and ensuring high levels of customer satisfaction and success, directly contributing to increased sales.- Partnered with team members to strategically plan and execute special events, promotions, and marketing campaigns, driving sales growth and enhancing customer engagement.- Analysed customer feedback and purchasing trends to identify sales opportunities and implement targeted strategies for customer retention and acquisition.- Collaborated with the sales team to develop and refine sales pitches, resulting in improved customer interactions and higher conversion rates.

Mumbai Metropolitan Region

- Successfully resolved over 500 technical support tickets, ensuring prompt resolution, and enhancing customer satisfaction and retention.- Built strategic business relationships through effective communication with stakeholders, resulting in increased customer satisfaction and long-term partnerships.- Prepared and delivered monthly IT support reports using MySQL and Advanced Microsoft Excel, facilitating informed decision-making, and contributing to customer satisfaction.- Optimized development workflow by prioritizing backlogs in Jira and conducting regular system security testing, improving operational efficiency and customer satisfaction.- Promoted to Product Manager and entrusted with driving adoption of a new app among customers, resulting in adoption rates soaring from 25% to 67%. Implemented targeted support strategies, focusing on compelling sales pitches to highlight the app's advantages and functionalities. - Forecasted performance of E-commerce portals to recommend updates and improvements, enhancing product adoption and customer satisfaction.- Led the onboarding and training of a new graduate team, equipping them with skills to meet key performance indicators (KPIs) and contribute to sales growth.

Mumbai, Maharashtra, India

- Accelerated marketing efforts for healthcare products through digital campaigns to effectively reach potential buyers.- Managed online correspondence with customers to address feedback and maintain communication, enhancing customer relations and marketing effectiveness.- Spearheaded impactful social media campaigns that increased engagement, targeted new audiences, and utilized innovative online strategies, compelling content, and strategic engagement tactics.- Implemented targeted WhatsApp, Facebook, and Instagram Ads that achieved high conversion rates, optimizing marketing efforts and maximizing reach.

Master Of Science - Ms, Finance And Investment Banking

Bachelor Of Commerce - Bcom, Accounting And Finance

Activities and Societies: Statistic Association, Social outreach project, DLLECGPI: 9.01

Higher Secondary, Business/Commerce, General