• Interviewed job candidates and made staffing decisions.• Assigned employees to specific duties to best meet the needs of the business.• Instructed staffs on appropriately handling difficult and complicated sales.• Scheduled and led weekly business meetings for all employees.• Increased profits through effective sales training and troubleshooting profit loss areas.• Completed profit and loss performance reports.• Generated repeat business through exceptional customer service.

• Recruiting and training the best people for my team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.• Coach my team to be passionate and knowledgeable about the products in my store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back.• Lead my team in the driving of trade activity, and use my expertise and knowledge to grow sales and maximise profit.• Lead and build my managers knowledge to deliver and sustain Store • Change Plan and resource planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.• The safety of my colleagues is my top priority, and I ensure my store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.