Rina Kumar Email & Phone Number

New York, NY, US

Houston, Texas, US

• Lead a team of application owners and IT managed services providers located in US, Philippines and India.
• Responsible for production support and application development for the HR portfolio consisting of over 30 applications (including Workday, Cornerstone OnDemand, HR Soft).
• Expanded portfolio to Procurement applications (SAP Fieldglass, Concur, Ariba and Cvent)
• Partner with HR and Procurement business leaders to support the strategic roadmap through IT initiatives.
• Responsible for application development and production support, audit, compliance, vendor contracts etc.

New York, NY, US

• I led the HR IT and Procurement IT teams globally for the life and retirement insurance business.
• Established the Managed Services model for HRIT, with teams located in US, Philippines and India.
• Managed the logical and physical separation of 30 HRIT systems (ex. Workday, Cornerstone OnDemand, HR Soft) from AIG for the Life and Retirement business (Corebridge Financial) in multiple waves over 6 months.
• Led the separation of SAP Fieldglass and Concur applications.

University Park, PA, US

• Responsible for strategic planning, automation, and operational excellence to support over 55,000 employees in 22 locations with more than 250,000 business transactions each month.
• Built the team for post Workday implementation operations and optimization. Developed the organization structure, position responsibilities, budget, and training plans.
• Established best practices for payroll processing, benefits administration, open-enrolment, bi-annual upgrades, security, reporting, training, compliance, and audit requirements.
• Responsible for supporting HR processes with systems such as Cornerstone, ServiceNow and Neocase. Manage over 300 integrations with internal enterprise systems (such as SAP S4/HANA, Oracle, SailPoint, Splunk) and.
• Partner with executive stakeholders to align system enhancements with business priorities. Responsible for the strategic roadmap and continuous improvement of system.

University Park, PA, US

• Led one of the largest HR Transformation implementations in higher ed., enabling operational excellence and enhancing employee experience. Completed the project on time and under budget.
• Led the strategic plan development using Agile methodology. Responsible for the project charter, scope, deliverable milestones, change management and governance.
• Led the implementation partner selection and engagement. Managed vendor relationships.
• Built and trained the project implementation team of 90 members.
• Regularly presented to the Executive Steering Committee, stakeholder governance, and advisory groups.

Ithaca, NY, US

• Led Workday implementation testing. Ensured successful user adoption by faculty, staff, and students.
• Post go-live, created a repeatable process for Workday updates and reduced staffing needs by 20%.
• Led the software streamlining initiative for the university. This rationalized the application portfolio, resulting in cost efficiencies and improved customer support.

Mountain View, California, US

• Responsible for several initiatives in the merchant call center and credit card operations.
• Identified opportunities to improve call center effectiveness and led the implementation of a case management solution. The project re-engineered support for over 300,000 merchants with call volumes of 90,000 per.
• Implemented a system enhancement governance structure to prioritize application changes. Led the project to deliver impactful enhancements to operational systems.
• Reengineered release of funds to merchants. This process supported disbursements of nearly $120 million a year and was strategically important for customer satisfaction and business growth.
• Led the enhancement for the Intuit Merchant Services Centre portal, working with cross-functional teams in different geographical areas. The portal served over 300,000 merchants.

• Led Customer Service. Responsible for quality and process improvement in the India operations of AMP (Australia’s largest retail and corporate superannuation provider).
• Built and led the Customer Service Department, to support 80 branches, 600 sales managers and 6000 financial planners in multiple languages. Coached and developed key members who grew to occupy team leader roles.
• Improved operational performance by implementing a Management Operating System to provide a cost effective, web-based transactions tracking system. Productivity levels rose to over 92% and Turn Around Time reduced by.

Led the marketing and communications strategy for the start-up, online retail financial services company.

• Responsible for the agency’s largest clients such as Unilever, Indian Army, SmithKline Beecham, Reebok, and Ford.
• Retained the largest account for the advertising agency. Unilever was re-launching their shampoo brand and simultaneously re-evaluating the agency. Proactively serviced needs to rebuild confidence and retain client.
• Managed the prestigious government client, Indian Army. Developed the communications strategy, to improve quality and quantity of recruits. This campaign won the national ‘Campaign of the Year’.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Economics- Honors