• Greet clients and visitors in a warm and friendly manner, ensuring a professional and welcoming experience• Answer and direct phone calls to the appropriate staff members, taking accurate messages when necessary• Manage incoming and outgoing mail, packages, and deliveries• Schedule appointments and maintain calendars for the team• Assist with administrative tasks, such as data entry, filing, and organizing documents• Coordinate with other team members to ensure seamless communication and efficient workflow• Maintain office supplies and equipment, ensuring availability and functionality• Support the marketing department by assisting with mailings, preparing marketing materials, and managing online listings, social platforms• Assist with event planning and coordination as needed• Uphold confidentiality and discretion in handling highly sensitive information

• Sales Assistants role• Project Manager role• Daily, weekly, monthly checklists• Set deadlines• Vip Amenities• Site tours in Weddings and Special event’s• Create Banquet Event orders• Social Tables, Sms Host, InDesign and Delphi literacyCreating/Printing Menu cards• Coding invoices, communication with Accounting• Liaison to Front Desk• Social Media Streaming videos/photos• Elopements and Small corporations Sales Associate• Training Sales Associate and Banquet

• First and last impressions • Ability to quickly solve problems• Assisted fellow team members and other departments wherever necessary• Knowledge of Front Desk agents performance and report to Management•Tasks be completed within a reasonable time frame• Trained Interns for Front desk Agent role per season•Performed five star satisfaction resulting in repeat visits, personal awards, and outstanding hotel reviews•Performed altenative managerial duties assigned to me

•Check in and check out at a high volume, fast paced environment ensuring requests are met and accurate billing•Recognized for ability to handle and resolve confrontational guest situations•Provided excellent customer service, tourism information and complete shift reports•Read through logs determine day's events in order to best accommodate all guests•Respond to guest inquiries and in a timely, friendly and efficient manner•Assisted fellow team members and other departments wherever necessary to maintain positive working relationships•Coordinate guest reservations with Special events and Leisure managers•Provide administrative support to Sales and Catering staff for meetings and events•Perform monetary transactions with guests as neededAccomplishments: front desk agent to concierge trained.