Rina Maria Molina Cardenal Email & Phone Number

Miami, Florida, United States

•Engage in delivering outstanding customer experience through proactive relationship building with U.S. customers requiring financial services in Latin America.•Cross-sell appropriate banking products and services such as credit cards, loans, savings accounts, and investment options.•Managing financing requests and conducting credit analysis, such as evaluating loanapplications, reviewing credit scores, and assessing financial statements.•Handle customer complaints and address concerns in a professional and timely manner.•Educate customers on mobile banking to enhance their banking experience.•Work with collaborative and cross-functional teams inside the company to achieve organizational goals.

Nicaragua

•Established and managed new accounts.•Generated credit applications as necessary.•Facilitated financial service requests efficiently.•Managed client portfolio over $500k.•Developed strategies to acquire and retain customers, providing personalized banking services, and maintaining high levels of customer satisfaction.•Kept up with advances in our digital services such as online and mobile banking, ATM, and other digital channels to provide modern access to our financial services.

Nicaragua

•Successfully created new customer relationships by providing financial services.•Followed strategies to manage financial and operational risks, such as credit risk, market risk,and operational risk.•Ensured compliance with regulatory requirements, including anti-money laundering know your customer regulations, and other banking regulations.

Nicaragua

(Acquired CitiBank in Jan 2016)•Assisted customers with account inquiries, transactions, and problem resolution.•Opened and closed accounts, processed deposits and withdrawals, and managed account activity.

Nicaragua

•Brand ambassador for Citi products and their benefits.•Provided exceptional customer service to build and maintain customer relationships and promote customer loyalty.•Provided information about bank products and services, including interest rates, fees, and account features.

Master Of Business Administration - Mba

Bachelor'S Degree, Management, Marketing And Advertising

Master Of Business Administration - Mba