1. Provide outstanding customer service to Lockton Private Risk Solutions Family Office Clients

1. Oversaw the Advisor Distribution Channel for ADP 401k recordkeeping services throughout assigned territory2. Educated Financial Advisors about ADP products and connected them with internal partners that could assist with client specific inquiries such as new business quotes, payroll integration, state regulations and compliance3. Encouraged Financial Advisors to focus on expanding their own personal book of business by partnering with ADP to write more 401k plans

After working/studying non-stop for many years, I graduated into a job market that left much to be desired. Rather than lamenting the situation, I decided to take a much needed and extended period of time away from both school and work in order to rest, travel, and be with family.I hoped to return to the workforce in a rejuvenated mental and physical state when the right opportunities became available.Fortunately, I was successful in this endeavor as I thoroughly enjoyed my time away and landed the perfect position upon my return to the workforce.

1. Grew a troubled book of business that had previously fallen 25% in value to $3.4 million and restored it back to its previous value of $4.5 million during first year in the role2. Exceed both assigned retention and profitability goals by 28% and 1.2% respectively during tenure3. Reached Cross-Sell goal by adding 21 lines during employee tenure, which was a record for this particular book of business at the time3. Ensured clients both continued and expanded relationships with Principal by adjusting working hours to accommodate the schedules of over 300 clients in different time zones4. Conducted qualitative research with a client's decision makers and employees to better understand specific financial needs at play so Principal could provide the most beneficial package to all associated stakeholders5. Personally led employee enrollment meetings to ensure all stakeholders understood nuances and value of their plan6. Maintained up-to-date expertise on both Ancillary Group Benefits Insurance Products of Principal and its competitors7. Tracked client correspondence, annual renewals, questions, concerns and lapses in Salesforce.com Cloud Based Software8. Nominated to be the Social Chair for the Rye Brook Office and leveraged relationships at Hyatt and other hospitality partners to help plan extravagant events for employees and clients, alike

1. Properties Managed: Hyatt Centric Times Square and Grand Hyatt New York2. Managed a team of 200+ deep clean specialists, public area attendants, laundry attendants, floor ambassadors and general housekeeping staff that maintained and inspected approximately 300-500 guest rooms and hotel public spaces daily3. Ensured all union rules and regulations were properly followed so management team maintained a friendly and productive relationship with union delegates4. Met with all VIP guests to ensure they had a satisfactory experience and gathered feedback to improve their experience5. Responded to all Medallia surveys to thank guests and ensure that they enjoyed their stay, find ways to provide a more positive experience, or at the very least, provide an ear to those whom had a negative experience6. Managed Grand Hyatt's rollout of the new World of Hyatt loyalty program by creating t-shirts to hand out, a PowerPoint presentation for the lobby, educational training for employees and met with high status and frequent guests to answer any questions7. Nominated for the 2016 Hotel Spirit Award and 2017 Big Apple Stars Hotel Manager of the Year Award given out annually by the Hotel Association of New York City

1. SAG-AFTRA affiliated actor has appeared in online commercials and print advertisements2. Played the part of a Grand Hyatt New York bellman in “A Grand Carol”, an internet commercial featuring Josh Groban, which ran for 8 weeks promoting the Grand Hyatt brand3. Performed Stand-Up Comedy routines at various well known clubs in New York City such as The Comic Strip, Eastville Comedy Club, the People's Improv Theater and others4. Entrusted with fundraising approximately $20,000 to $50,000 per show for various Off-Broadway Theatre Company productions5. Oversaw every aspect of production preparation, from play selection, casting, tech/lighting, sales, marketing and post-production close-out6. Assisted with the debut of five complete productions that garnered positive press and critical acclaim across the blogosphere and Broadway Radio7. Taught Summer Stock Theatre to approximately 60-100 children per two week sessions each year8. Affiliations throughout these years included the Mad and Merry Theatre Company, Summer Institute for the Gifted at Yale University, Curtain Call Inc., the ReGroup Theatre Company, the Mad and Merry Theatre Company, The Comic Strip, Eastville Comedy Club, The People's Improv Theater, the Einhorn School of Performing Arts, HB Studios, the Barrow Group Theater, Polaris Productions and more

Employers/Clients: Forrest Staffing Solutions, Tattle, Bowlmor Chelsea Piers, Amfit Physical Therapy, Convene, Staffing 911, Sonnier & Castle, Madison Square Garden Company, Blackstone, French Culinary Institute Catering, Nickelodeon, The Lego Group, MM Event Group, Cupa Cabana Espresso and Coffee Catering, Sant Ambroeus, Riviera Catering, JKS Events, C Madden Productions, and Marc Jacobs1. Retail Roles: Managed customer intake, handled customer inquiries, and increased cross-selling promotions2. Reception Roles: Served as the primary point of contact for clients, provided a professional and enthusiastic welcome, documented arrival, handled any inquiries, along with ensuring proper placement within the venue 3. Administration Roles: Re-organization of filing systems, records management, quality control, and creation of data integrity across multiple systems in addition to ad-hoc clerical tasks 4. Event Planning Roles: Coordinated a staff of large scale 200+ person events of varying size and décor, performed multiple functions ranging from full management of event staff to live troubleshooting in addition to navigating complex corporate/client relationships