Rinaldo Mendes Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

 Developed strong global acumen by working with a multitude of people from almost every nationality as well as travelling to and learning from all parts of the world. Ensuring consistent delivery of quality services through continuous performance management of crew in accordance to company standards and procedures.  Ensuring optimum customer service levels with a motive to achieve customer delight.  Adherence to protocols with a focus on safety, cost, punctuality and customer experience to ensure standardization on all routes.  Leveraged interpersonal skills and customer focus to upsell products and enrolled new customers in loyalty programs. Maintained professionalism under pressure during challenging situations and used problem-solving skills to find ways out of conflict situations. Assisting in scaling up duty-free sales and overseeing In-flight entertainment services Creating official reports, and handling documents pertaining to customs and immigration.

 Leading service operations and ensuring exemplary service to all passengers with a prime motive to make customer experience memorable by keeping the flight environment friendly and professional at the same time. Mentored new crew members and managed the continuous performance management of crew in compliance with the company policies and procedures. Identified areas of enhancement and executed corrective action to upscale service standards. Increasing Business Revenues to higher levels by encouraging crew members to upsell inflight services and by promoting duty free sales. Management of on-board documentation and voyage reports. Excelled customer service ratings by ensuring quality service provided at its optimal standards.

Mumbai, Maharashtra, India

 Verification of pertinent rail data for customers as per their requests. Apprising customers on allied promotional discounts of rail ticket bookings.

 Managing databases and process flows pertaining to online airline booking. Discrepancy management through liaison with internal teams in case of customer grievances.

Mumbai Metropolitan Region

 Apprising Customers on postpaid mobile network services and resolving associated queries.

Education record

Higher Secondary, Business/Commerce, General