I have worked with many large clients on major projects , most recently the Ruby Union World Cup in 2015 and the Cricket world Cup in 2019. At each of these world events. I have planned all team movements throughout and executed the day to day operation.I manage all transport requirements for many high profile clients and have responsibility for a large 24 hours Operations team and over 75 drivers.I have harnessed much knowledge in areas such as contract negotiation, 'front line'… Show more I have worked with many large clients on major projects , most recently the Ruby Union World Cup in 2015 and the Cricket world Cup in 2019. At each of these world events. I have planned all team movements throughout and executed the day to day operation.I manage all transport requirements for many high profile clients and have responsibility for a large 24 hours Operations team and over 75 drivers.I have harnessed much knowledge in areas such as contract negotiation, 'front line' customer service, complaint resolution, event management, planning / procurement, strategic business planning, business development etc. This knowledge has enabled me to channel my expertise while building up a successful blueprint that continues to serve me well.My whole career has focussed directly on Customer satisfaction through bespoke transport solutions together with a ‘can do’ attitude that ensures service expectations are exceeded. I am both methodical and analytical in my approach and pride myself on completing tasks to exact parameters within the shortest time possible. I follow a successful approach of respect to everybody and feel comfortable with all communications in terms of face to face, written or telephonic. I am happy in the presence of all levels of personnel and speak confidently whilst being a good listener.I will support, where support is required and lead where there is a need for leadership. I will innovate and always look to improve through better working practices / utilisation.The importance of developing people to build a better workforce is always high on my agenda as is the understanding that we are all a little different to one another and require support in different ways. I feel that I have a caring demeanour that promotes loyalty whilst also recognising skill sets and mindsets.My aim is to better myself while supporting others to better themselves.I have a National and International CPC in Transport Management. Show less

Starting as Operations Manager within an aspiring Company that was looking for growth for which was achieved four fold within the first 5 years of my employment. I was promoted to Operations Director in recognition of that growth.

Operations Manager responsible for many high profile contracts and 75 staff.

I held many posts here starting as a Customer Service representative and gaining promotion to Inspector, Area Control Manager, Assistant Contracts Manager, Duplicate Resources Manager, General Manager London Victoria, General Manager Express Services.