Chief Operating Officer
CurrentI have worked with many large clients on major projects , most recently the Ruby Union World Cup in 2015 and the Cricket world Cup in 2019. At each of these world events. I have planned all team movements throughout and executed the day to day operation.I manage all transport requirements for many high profile clients and have responsibility for a large 24 hours Operations team and over 75 drivers.I have harnessed much knowledge in areas such as contract negotiation, 'front line'… Show more I have worked with many large clients on major projects , most recently the Ruby Union World Cup in 2015 and the Cricket world Cup in 2019. At each of these world events. I have planned all team movements throughout and executed the day to day operation.I manage all transport requirements for many high profile clients and have responsibility for a large 24 hours Operations team and over 75 drivers.I have harnessed much knowledge in areas such as contract negotiation, 'front line' customer service, complaint resolution, event management, planning / procurement, strategic business planning, business development etc. This knowledge has enabled me to channel my expertise while building up a successful blueprint that continues to serve me well.My whole career has focussed directly on Customer satisfaction through bespoke transport solutions together with a ‘can do’ attitude that ensures service expectations are exceeded. I am both methodical and analytical in my approach and pride myself on completing tasks to exact parameters within the shortest time possible. I follow a successful approach of respect to everybody and feel comfortable with all communications in terms of face to face, written or telephonic. I am happy in the presence of all levels of personnel and speak confidently whilst being a good listener.I will support, where support is required and lead where there is a need for leadership. I will innovate and always look to improve through better working practices / utilisation.The importance of developing people to build a better workforce is always high on my agenda as is the understanding that we are all a little different to one another and require support in different ways. I feel that I have a caring demeanour that promotes loyalty whilst also recognising skill sets and mindsets.My aim is to better myself while supporting others to better themselves.I have a National and International CPC in Transport Management. Show less