Rinaldo Silva Email and Phone Number

• I have a broad view of information technology applied to business management. I worked in several positions of strategic management for businesses, as general manager of operations, marketing manager, commercial manager, development manager, project manager and lead consultant for implementation of governance processes;• I have participated actively for developing business plans for IT companies, applying tools like Porter, BCG, SWOT, Strategy Maps and others, also, marketing plans, operational and financial. All of them measured by Balanced Score Card (BSC);• I am specialist in Management and Governance Practices, such as ITIL, COBIT, Information Security, Contingency and Continuity(DRII), Risk Management and Projects, applied in different work situations;• With more than 10 years of experience in senior management positions, i have leadership qualities and cooperative entrepreneurship, bringing excellent results to enterprises;• Extensive experience in managing IT infrastructure of datacenter, Telecommunications and Service Desk.• Experience in analysis of business processes and systems development;• Skills in designing and launching IT products, from ideas conception, economic feasibility analysis, risk mapping, approval and delivery to its customers and businesses;• Negotiation abilities acquired in commercial negotiation of contracts, and managing relationships with customers, staff and suppliers;• Analysis and implementation of performance and quality metrics, SLAs, management reporting, continuous improvement plans and audit plans;Specialties: • Products Restructuring;• Business Continuity Plans;•Gap Analysis of international practices, like, DRII and BCI, ISO 20000, ISO 27001 and 27002, ITIL, COBIT and PMBOK;• Implementation of ISO27001 and 27002 standards to the ISMS;• Development of COBIT Governance Model for companies;•Implementation of service desk and data center operations services;• Software Development Managing;