Gamaliel Rinaldy Gunawan Email & Phone Number

South Jakarta, Jakarta, Indonesia

Great Giant Foods (GGF) is the brand entity of Gunung Sewu Group for a leading vertically integrated food player that cultivates, manufactures, delivers fresh and processed fruits, juice, meat, and dairy.

South Jakarta, Jakarta, Indonesia

• Day-to-day and key responsibilities:
• In charge in managing and handling communication channels for the end-to-end process of Hometown Dairy customer complaint and Sunpride LYFE consumer promo, inquiries & QNA, by coordinating with the Brand Marketing.
• Actively engage in Below the Line (BTL) Marketing campaign through ongoing events and brand activation to enhance brand awareness and increasing sales, by setting and planning the innovation and execution through the.
• Assisting the ad-hoc task of Brand Marketing teams for administrative support, New Product Development (NPD) project currently going through, product delivery and product receive at Head Office and for the in-store.

South Jakarta, Jakarta, Indonesia

• DANA is an Indonesian technology financial company that performs as a solution for digital payment 4.0 to replace conventional wallets. DANA's vision is becoming the bridge towards financial inclusion to realize.
• As Vendor Management Officer team, became the L1 social media agent in handling social media posts on Instagram, X Corp, and Facebook by using Zendesk together with Business Process Outsourcing (BPO) L1 social media.
• Handled tickets to be escalated to L2 and L3 teams, kept tracked and monitored the update process of the ticket handling and forwarded back to the customer regarding the resolution of the ticket.
• Ascertained and confirmed that customer's inquiries and complaints has been well resolved with +2000 tickets in 3 months within ~50-90 tickets resolved per day in accordance with SOP and classified each ticket into the.
• Updated BPO's daily performance data from live chat, social media, and inbound.
• Attended the daily meetings with Vendor Management Officer Team and BPOs to find out daily reports and updates from BPO Team.

Tangerang, Banten, Indonesia

• PT BFI Finance Indonesia, Tbk is a financial company that has been established since 1982 which has business activities in the financing of working capital, investment and multipurpose, sales and lease back financing.
• Selected from thousands applicants to take part consisted of 48 interns under the MSIB program.
• Learned and held responsibility about the end-to-end process about creating learning provided to employees.
• Training need analysis (organizational analysis, problem analysis, job role analysis, learner analysis, learner analysis, and implementation analysis) and troubleshooting e-learning (analyzing and testing modules and.
• Analyzed training/ teaching materials (principles of developing teaching materials) and preparation of training syllabus (conception, designing, compiling, evaluating, and monitoring curriculum).
• Worked as a group leader consisting of 4 members to bridge all rights needed with management such as conveying messages, scheduling meetings, and as a reminder for the duties and activities assigned.