Rina Melani Email & Phone Number

East Jakarta, Id

Jakarta, Jakarta Raya, Indonesia

1. Validate and Analyze customer contract documents according to the applicable matrix, such as: KTP, Bank Account Number, Selfie Photo, Family Card, Marriage Certificate, Vehicle Registration Certificate (STNK), Motor Vehicle Ownership Document (BPKB), Tax ID (NPWP), Driver's License (SIM), Vehicle Frame Number, Engine Number, and Purchase Receipt.2. Validate and Analyze the customer’s debt status on the Rapindo system and Manual Dedup.3. Register Contracts according to the applicable matrix.4. Contact customers via Phone, WhatsApp, or Email for document corrections if documents are incomplete or incorrect.5. Process tickets and emails created by related departments.6. Directly process the handover of the Motor Vehicle Ownership Document (BPKB) to the customer.7. Send outgoing emails to partners regarding the creation of Fiducia, Abda, and Roya.8. Register and deactivate Rapindo.9. Create daily team reports.

Jakarta, Indonesia

1. Assist customers by sending invoices through social media platforms like WhatsApp, Email, and Live Chat, and uploading the Invoice to the System.2. Validate customer invoice documents in accordance with regulations.

Jakarta Raya, Indonesia

1. Assist customers with contract settlement requests.2. Prepare various letters, including settlement details, payment details, clearance letters, and BPKB handover letters.3. Facilitate contract processing if a customer passes away.4. Record cases in the system according to the processes handled.5. Handle customer emails regarding contract deferments.6. Process and handle tickets from related departments.

Jakarta Raya, Indonesia

1. Make verification calls to new customers.2. Assist customers with questions and complaints.3. Create tickets for escalations to the relevant team for any complaints.4. Make calls to prospective customers for product applications to stores.5. Provide information about stores, promotional offers, and requirements for applications.