Senior Associate(Client Training Specialist)
CurrentRoles• Conducting trainings for clients about moorepay hr,payroll and bureau database.• Bookings and scheduling client training and meetings• Processing UK payroll• Handling calls and emails within the turnaround time.• Preparing monthly training reports for training.• Prepare and maintain related payroll records and reports• Research and resolve problems, perform scheduled activities.• Working knowledge of UK Payroll calculations and employment law.• Provide friendly support to clients and their employees for all UK payroll related matters.• Co-ordination of scheduling, prioritising and completion of UK Payroll in accordance with SLA’s.• Experience of Payroll Journals, HMRC Submissions, Payroll Year End procedures, P11D Calculations, RTI and Auto-Enrolment.• Flexibility to meet changes in working requirements is essential.• Calculation of tax and national insurance• Conducting Moorepay HR system training for NatWest Bank and Royal Bank of Scotland• Creating bite sized videos for MPHR database for both clients and internal staffs• Calendar management for the whole training team• Sending out invites to clients for the training they have requested• Scripted and introduced bite sized audio visual presentation of AML (Anti Money Laundering UK) for NGAHR which is available on NGA intranet site. • An expert in Camtasia techsmith Software, Payplan and MPHR systemNote: I have been awarded for the Best Performer award, ‘One Team award’, ‘Excellence award’, ‘Responsible award’ invery short span of time and currently hold the top performer tag with the highest KPI scores within our process.I have proposed the different feedback system to the Brand and Marketing of NGA HR to be implemented within the company for both (onshore and offshore).I was honoured with the opportunity to brief about the activity within our process to the COO (Chief Operating Officer) of company (NGA HR).