Rinat Berishev Email & Phone Number

Longview, Washington, United States

Troubleshot devices to identify and solve issues with hardware or software performance.Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.Trained users to operate and manage hardware and software.Set up equipment for employee use, performing or properly installing cables, operating systems or software. Oversaw daily performance of computer systems.Maintained positive working relationship with fellow staff and management.Responded to personnel queries and troubleshooting requests to provide repair services to improve operations. Disassembled appliances to diagnose problems and facilitate repairs.Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.

Longview, Washington

Setting up and maintaining computers, phones and network systems. Consulting.

Portland, Oregon, United States

Maintained and created user account profiles and passwords, facilitating company-wide security. Troubleshot and resolved problems with programs and systems.Coordinated installation of updated computer programs and systems.Revamped existing system to improve functionality or repurpose for new requirements.Integrated and updated computer systems with latest technologies required for project development.

Longview, Wa

Read and interpreted equipment and work orders to properly perform required maintenance services. Documented job processing requirements and data flow for applications.Installed new systems, replacement parts and components to maintain proper operation.Replaced wall sockets, ran lines and completed basic carpentry to finish installations.Monitored operations of computer systems and hardware.Scheduled preventive maintenance programs to keep equipment in good working condition.Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

Rainier, Oregon, United States

Supported new infrastructure planning and deployment to meet organizational expectations. Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved. Devised incisive workarounds and resolutions for IT-related problems.Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs. Used remote login tools to assist clients with technical and product questions.Removed and replaced old hardware during routine upgrades and system repairs.Delivered local and remote Tier 1 IT support for hardware and software to company personnel.Served as first point of contact for incoming technical service calls and emails.Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.

Longview

Documented repair processes and helped streamline procedures for future technical support actions. Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods. Installed computers and other devices individually and across networks, testing connections to support proper functioning.Acted as single point of contact for customers during technical faults and security-related events.Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.Configured computers to network drivers and connected to printers and other peripheral equipment.Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.

Education record

High School Diploma