Rince K Thomas Email & Phone Number

Bengaluru, Ka, In

India

• Handling Service Request, Incident (P1, P2 issues), Change and Problem Management.• Responsible for Level 2 troubleshooting and supporting various region customers(US ,APAC, EMEA).• Configure and Manage VLAN as per requirement• Troubleshooting the connectivity related issue on call basis for all the clients• Managing Firewall Tasks on, Palo Alto and Fortinet devices.• Responsible for Routing, Switching and Security related issues• Communicating with different Vendors to resolve ISP related issues(Century link, ATT, Mettel)• Provide infrastructure Support to various Customers• Troubleshooting and resolving network related issues as soon as possible.• Conducted regular security assessments , identifying and mitigating vulnerabilities across the network• Collaborated with the IT team to enforce security policies and procedures• Designed and implemented network security solutions, including firewalls, VPNs• Implementing and troubleshooting site-to-site VPN tunnels• Maintain the client’s security and networking devices and upgrade when necessary• Pro-actively review and maintain client infrastructure• Responding to emergency situations and performing effective troubleshooting during production outages• Troubleshooting and Manage Palo PA-220, PA-3020,PA-3220,PA-3250,PA-3260,PA-500,PA-5220,PA-820, PA850• On boarding/Off boarding devices ,circuits and new customers to our tool database• Integrate the devices to our tools( Logic Monitor,Netbox,Restore point)

Bengaluru, Karnataka, India

1) Enterprise customer’s escalations management and interaction for troubleshooting and handling of issues2) Maintaining SOP for all troubleshooting and problem resolution steps3) Maintain applications including regular backups, high availability, latest version and security4) Simulating live network topology in lab and troubleshooting issues5) Resolve service problems by providing the best solution to internal teams and customers.6) Monitor network uptime and performance, security, redundancy7) Install, configure and maintain switches, routers and servers.8) Switch configurations such as LACP, VLAN configurations etc.9) Installation and Management of Cisco Routers and Switches10) Assisting in Network Upgrade and Migration Activities

Kochi, Kerala, India

1) Administering & designing LANs connection.2) Investigating, diagnosing and resolve all network problems.3) Supported and maintained servers and backups for windows.4) Perform installation and upgrading of new network Infrastructure.5) Designed, Configured and implemented VLAN/VLAN trunks and VLAN management through VTP, Inter VLAN routing over 802.1Q & ISL trunk Links.6) Monitor system performance.7) Maintenance of peripheral