Alberto Rincón Email & Phone Number

Berlin Und Umgebung, Deutschland

Berlin

Responsibilities:•Incorporation of technology resources such as activboards, online video resources, language training software and apps.• Continuous collaboration with colleagues to share and improve instructional strategies for planning, preparation and control of learning units.•Target group-oriented communication and assessment for Spanish.•Presented and moderated communication activities for groups up to 18 persons.

Berlin Area, Germany

• Part in the design of courses units following the standards of the Common European Framework of References for Languages.• Part of the Evaluation and Selection committee in charge of working material.• Elaboration of monthly reports about the development and aims achieved with the working groups.• Designed and presented interactive language lessons.• Incorporation of technological resources for teaching.• Coaching other colleagues in the use of technology resources.• Teaching business courses to company managers.• Assisted in the translation and improvement of the website’s Spanish version content.

Potsdam Area, Germany

Responsibilities:•Tailored solutions to each customer on the travel industry.•Web Support for the British and Spanish market•Meetings attendance for the constant improvement of coworkers, exchanging experiences on the different markets.

Monterrey Area, Mexico

Responsibilities:•Remote Support and general configurations working along with Tier 2 and 3 agents and engineers.•Lotus Notes expert, VPN configurations, creation of keys, support of company´s Web applications•Identified and resolved malfunctions pertaining to system access for co- workers and managers.•International contact with clients : Latin-American, US, Philippines, comparing performances and determining the cause of IT issues. •Installation and updates of corporate applications.•Part of the team responsible for the analysis of performance in the Support Department.

Monterrey Area, Mexico

Responsibilities:•IT Managers Assistant•Trained coworkers in Software usage for the library and Office programs•Hardware support, assembling and maintenance to PC and to Servers. •Documentation and troubleshooting to network interface issues. • On-site support.

Monterrey Area, Mexico

Responsibilities:•Resolve product and service problems by clarifying the client´s complaint. •Implemented marketing campaigns for customer retention, working closely with the marketing department. Ensuring client´s need, concerns or problems are met, producing a positive impact in the revenue of the company. •Assist and trained clients on an ongoing basis on products and services.

Master Of Science (Msc), International Technolgy Transfer Management

Main Areas: • International Business Strategies • Organizing Services (after sales) • Innovation management • Business Start ups •.

Further Formation Courses, Business Engineering

Enrolled as guest student in the Business Engineering Subjet, for the Wirtschaftsinformatik Studies. Also further training for graduates.

Bachelor Of Sciences, Systems Administration Engineering (Information Technology)

Activities and Societies: Student association of the south of México Bachelor studies on Systems Administration Engineering

Education record

Inhalt: Web Analytics, mobiles Marketing, Business Chancen in der Online Welt, Suchmaschinenoptimierung.

Bachelor In History, History With A Focus In Mexico

Online Studies in History at the Universidad Autónoma de Zacatecas