Rineke Hilgerdenaar Email & Phone Number

’s-Hertogenbosch, Provincie Noord-Brabant, Nederland

Utrecht Area, Netherlands

Utrecht Area, Netherlands

Utrecht En Omgeving, Nederland

Working as an information analyst in an Agile project which is involved with implementing a new application in order to digitalize the processes and documentation of research in the criminal justice field.

Woerden, Provincie Utrecht, Nederland

In a project involving replacement of current (legacy) Documentmanagement system, as part of whole new IT landscape, I had the role of Scrummaster and Business analyst. Responsible for proces analysis and Business requirement gathering and validation, and facilitating the team to work with an Agile mindset according to Scrum principles.

Rijswijk

Responsible for design and implementation of a new process for capacity management (capacity available in COA locations for asylum seekeers). By defining roles and responsibilities, writing a clear proces description and improve the registration proces, dataquality and steering of the process are improved.

Goes, Netherlands

Responsible for the steering of the UAT testteam en the roll out team in order to test and implement the Odigo solution for the Customer en Service department in Goes.

Netherlands

Responsible for coordination of design workshops with UWV Business in which requirements were validated and '​ as is'​ and '​ to be' processes described. Goal was the delivery of the functional design specifications related to the Quality monitoring and Workforce management applications, which are part of the Odigo solution that is implemented at UWV.

Utrecht Area, Netherlands

Responsible for making a runbook for succesvoll roll out and implementation of several software applications with the goal of renewing the complete fullfillment chain at Ziggo for both B2B and B2C customers.This was done by analysing current processes and define the impact of changes related to the implementation.

Utrecht Area, Netherlands

Responsible for changemanagement which is related to the implementation of Clicksoftware planningstool at Ziggo. Also member of the Clicksoftware procesdesign team as business analist for Technical Service. Besides that I was partcipating in the projectgroup involved with continuous improvement and innovation.

Responsible for several customer and employee satisfaction projects. The quality and optimalization of operational processes and contacts with third parties working for ziggo were also part of the job.

Masterthesis about customer segmentation, needs and behaviour.

Sales follow-up and support. Processing of orders in a school furniture production company.

Mscba, Business Administration-Marketing

Activities and Societies: Active member Study association Synergy, PR-commission

Master Of Science (Msc), Communication Science

Activities and Societies: Active member study association Mycelium, Excursion Commission.