Working on Digital Engineering and Information Technology & Services

• Successfully managed 5 multiple projects and allocated resources based on project’s needs. Instrumental in putting structure, governance and accountability, including relationship with Onshore and Operations teams counterparts.• Created, maintained and analyzed tracking tools for the Department to ensure targets are met. Checked for sources of variability, interpreted results & strategized plans based on project’s needs. Collaborated with the project manager on the results of the analysis. o Established, piloted and launched PeopleSoft Test Framework (PTF) to automate batch testing which reduced execution time by 20% o Implemented streamlining of Manual and Automated test cases from 8000+ test scripts/cases to 5500+ test scripts/cases o Increased Retail test automation coverage from 24% to 56% o Created automated estimation tool for Retail Testing resulting to efficient work allocation• Addressed performance issues across the Quality team. Providing guidance to the team, setting clear expectations with the clients, creating goals and objectives, introducing quality benchmarks, tools and capacity plans as well as providing governance which improved overall team performance by 30%.• Successfully led Release Management (Requirements, Development, Testing and Deployment) o PeopleSoft Release 2016-2018 o Service NOW Release 2015-2016 o Nextgen POS Release 2013-2016; Legacy POS Release 2011-2014 o In-Store Processing (ISP) 2012-2016; Copient Loyalty Release 2013-2016 • Ensures high employee engagement and retention of qualified employees. Leads team members, fosters their professional development and growth, and promote teamwork and cooperation. o Successfully managed a team of 30 resources composed of Test Leads and Analysts. Provided leadership and guidance to direct reports o Promoted 3 Team Leads and 7 Test Leads who are key contributors to the success of the projects and releases

• Created the test plans and managed the preparation of test environment, test scripts used for manual and automated testing. Oversaw and discussed the test plan changes of each software and hardware component to business users and stakeholders thru a walk through. • Provided 360 feedback to the development team and ensures the work is carried out in accordance with the schedule and the quality requirements. Provided estimates and feedback to the Software Development Manager for project scheduling purposes.• Worked with the Testing team and assisted with the preparation of test plans and the testing of software to company guidelines and standards. • Ensured that all fixes and enhancements done for IBM 4690 were well tested and ran in full regression and mini regression either Manual and automated testing to ensure that bugs and errors are corrected before deployment in the stores.

• Operates with excellent leadership and coaching skills. Responsible for the development of the skills and competencies of Technical-Sales Support Representatives using the agreed performance management system process to attain Client and shareholder value metrics. Handles escalated calls for customer satisfaction, escalating system/process/tool issues, and for performing various tasks in support of the agent’s development as a future competent leader in the program.