Robert Ingraham Email & Phone Number

Wilmington, Ohio, Us

Highlights: Leading the East Coast Field Region for a rapidly growing national service company that provides installation, preventative, and reactive maintenance services for several modalities/verticals including healthcare, EMS, surgical, and self-service kiosk customers. I manage and direct the accountabilities for company performance along the east coast, overseeing the largest team in EMSAR (4 supervisors, 55 field engineers, and 4 coordinators – dotted line.) I mentor Field Operations Managers when needed on data interpretation and analysis, business practices, and organizing executive presentations. Actively meet with customers regularly to receive performance feedback for improved customer satisfaction. • Key accountabilities: reports to Vice President of Operations, Chief Operations Officer, and dotted line to Chief Finance Officer.• Key customer partnerships: Ferno, Midmark, GE Healthcare, Steris, Agilent, ThermoFisher • Optimal metrics performance: 52% GM performance on $8M - $9M P&L• Leadership team development for Field Operations Managers and Supervisors• Successful project management for installations (Steris), inventories (ThermoFisher), and contract startups (GE Healthcare• Drive safety performance for district• Manage the District P&L, revenue performance, and other metrics such as SLA attainment, work order efficiency, and work order quality. • Train team on key performance indicators: Service Level Agreements, Work Order Paperwork Timeliness, Work Order Paperwork Quality, Service Revenue Attainment.• Provide mentorship to supervisors and technicians/engineers as needed for core competency development.• Control overtime and other operating expenses

Toronto, Ontario, Ca

With this company, I managed and coordinated operations of two separate locations; provided cross-functional leadership in addition to recruiting, evaluating, and onboarding technicians and engineers. I assessed and evaluated Scope of Position to ensure compliance with safety standards and practices and requirements in addition to evaluating and cultivating operational expense plans and plant budgeting. I also led and supervised cross-functional teams while recruiting, assessing, and onboarding high-performing team members; guide project management practices through employment of Lean Six Sigma Define, Measure, Analyze, Improve, Control (DMAIC) data-driven improvement cycle to improve, optimize, and stabilize business processes.Some key accomplishments include:• Delegated to improve Macon Plant site condition and reliability; led projects to update facility interior, re-build digester/reactors, and replacement of site air compressor.• Implemented manufacturing processes for the Atlanta Plant to facilitate ability to calculate raw material consumption in batch manufacturing versus amount of finished product per batch to promote inventory tracking and accuracy.• Created, developed, and implemented processes to control demurrage costs which resulted in savings of $20K per month.• Directed Operational Safety Program at two locations which included leading and documenting monthly safety meetings and guiding on-site behavior-based safety initiatives; resulted in zero injuries and/or incidences.

Chicago, Il, Us

With this company, I managed facilities, equipment, and projects such as relocations, buildouts, and Kaizen events while facilitating employee professional development through coaching, mentoring, and developing individualized professional development plans. I also provided cross-functional leadership in RDA-regulated service territory; recruited, assessed, and onboarded high-performing team members to drive project and business goals. I directed and coordinated internal and external projects with utilization of Lean Six Sigma Define, Measure, Analyze, Improve, Control (DMAIC) practices, 5S methodology, gap analyses, and visual management systems. Some key accomplishments include:• Led and coached Rental Service Team in improving the Delivery Responsiveness Metric; increased monthly average from 72% to 97%.• Directed and coordinated buildout and relocation of 16,000 sq ft facility to 18,000 sq ft facility.

Hemlock, Michigan, Us

With this company, I recruited, evaluated, onboarded, trained, and mentored employees; oversaw employee professional development as well as conducting performance evaluations and disciplinary actions. I also improved and enforced business policies and practices in addition to contributing to strategic planning and reviewing, preparing and completing action plans, implementing production, productivity, quality, and customer service standards. Some key accomplishments include:• Led and directed cross-functional teams through a $2B project; oversaw team in commissioning and launching significant finishing operations and associated automated equipment in addition to providing support in the development of automated equipment as well as factory and site acceptance testing and installation.• Appointed as LEAN Finishing Coordinator; ran numerous Kaizen/Waste Scavenger Hunts to identify opportunities for improvement.• Served as Primary Point of Contact for customer-related issues involving equipment quality, on-site accidents, and client facilities injuries and/or damages.

Hemlock, Michigan, Us

With this company, I assembled with facility employees to convey job-specific expectations in areas of planning, monitoring, appraising, and reviewing of contributions in addition to communicating customer issues to devise plans to improve customer experience, to resolve business problems, and identify solutions to customer complaints. I examined product handling and storage requirements to develop, implement, and administer product receipt, equipment utilization, shipping, and inventory operational systems. Some key accomplishments include:• Began tenure with Hemlock as Finishing Operations Leader; quickly promoted to Finishing Operations Leader for top-tier direction and management abilities.