• An accomplished professional with over 18 years of rich experience in the areas of ERP Implementation (Ramco ERP, SAP, SAGE HRMS, SAGE ACCPAC, RAMCO SYSTEMS, SAP SUCCESS FACTORS) and in ERP Product development & implementation, Database Management• Hands-on experience in working in a management capacity as IT Manager; planning and managing projects/programs aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains• Proven track record in Setting up VM in Malaysia, Dubai and Singapore• Defined the continuing evolution of the organization's IT infrastructure strategy in order to meet changing business needs of the enterprise• Established IT departmental goals, objectives, and operating procedures; identified opportunities for cost-effective investment of financial resources in IT systems and resources• Defined & implemented ITIL based Change and Release Management to improve the skills of the team to take on and deploy work with repeatable success• Provided technological direction; proposed budgets for programs & projects, purchases & upgrades and presiding over IT Information related projects• Expertise in designing applications and workflows as add-ons to ERP to support business processes; supporting \ ERP Modules like Marketing, Maintenance, Inventory Management, Stock Management, planning, HR, Finance• Exhibited excellence in managing large size ERP implementation project life-cycle including requirement analysis, planning, scheduling, tracking, assessment / design, user acceptance, testing, process analysis, optimization and cost control • Re-oriented IT Service Management methodologies to ensure improved focus on functional expertise and delivery of business-critical services• Strategist & implementer with expertise in managing multiple project delivery frameworks and new systems implementation for change management related activities within the specified time & cost parameters• Highly skilled in implementing ITIL based Service Delivery including service catalog management, SLA management, change management, bridge management, operations gap assessments and process excellence • Proficient in managing Full Life Cycle Implementation, involving initial analysis, set-ups, testing, training, conversions, customization, documentation, roll-out and support activities