Rinil P R Email and Phone Number
Highly motivated and results-driven Client Success Associate with more than 2 years of experience in delivering exceptional customer service and cultivating strong client relationships. Possessing a deep understanding of client needs and business objectives, I am dedicated to driving client satisfaction, retention, and revenue growth. Skilled in providing personalized support, resolving issues promptly, and implementing effective strategies to ensure client success. Strong collaborative and communication abilities enable me to work seamlessly with cross-functional teams to achieve shared goals. Proficient in CRM systems and data analysis to identify opportunities for improvement. Committed to delivering outstanding service and contributing to the overall success of the organization.
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Crm Product & Solution ConsultantDigihut Automation Systems Sep 2023 - PresentKerala, IndiaResponsible for providing the best Lead Management and CRM experience to customers across the globe. -
Client Success AssociateUnified Voice Communication Pvt Ltd Nov 2021 - Aug 2023• Provided business insight to senior stakeholders and help define customer experience• Served as advocate for software and assist clients with questions and/or concerns• Identified ways to improve onboarding, customer support, and account management processes• Escalated and resolved issues in a timely manner• Developed trusted relationships with new and existing clients and ensure satisfaction with software product. -
Customer Support EngineerSupertech Computers Jan 2019 - Nov 2021Thrissur, Kerala, India• Provided prompt and efficient technical support to customers via phone, email, and chat, ensuring timely resolution of inquiries and issues.• Diagnosed and resolved technical problems by utilizing troubleshooting techniques and product knowledge, resulting in a 30% reduction in average resolution time.• Documented customer interactions, inquiries, and resolutions accurately in the CRM system, maintaining a comprehensive knowledge base for future reference and efficient issue resolution.• Collaborated with cross-functional teams, including developers and quality assurance, to escalate and address complex technical issues, ensuring seamless customer experience and issue resolution.
Rinil P R Education Details
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English Language And Literature, General
Frequently Asked Questions about Rinil P R
What company does Rinil P R work for?
Rinil P R works for Digihut Automation Systems
What is Rinil P R's role at the current company?
Rinil P R's current role is CRM Consultant | Getlead CRM | Helping businessess grow smarter.
What schools did Rinil P R attend?
Rinil P R attended Bharathiar University.
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