Rinkesh Garg Email and Phone Number

 Responsible for managing multiple large corporate accounts of Infosys Responsible for end to end delivery of the IT needs of multiple large Accounts Responsible for growing the accounts in size along with the increasing CSI of Clients Responsible for managing and inculcating agile and digital culture in the Client Company Responsible for managing margin and P&L for different SAP accounts Responsible for Training SAP S4 HANA Team in cross functional modules Responsible for delivering multiple S4HANA engagements including Support, Enhancements, Upgrade and Greenfield Implementation projects for Clients Lead various RFPs for other SAP engagements for Infosys and bid them with Pre-Sales Team

 Responsible for creating roadmap for Digital transformation of Anand Group Responsible for implementing SAP S4HANA for new formed entities of Anand Group Responsible for increasing the adoption of SAP S4HANA across Group Companies Responsible for Strengthening IT & Security Policy for the Organization Responsible for the adoption of IT Governance, IT solutions and platforms across business Responsible for leading and spearheading all new IT projects including SAP, Non-SAP, Security and Digital Projects Responsible for leading and implementing Analytics projects including Power BI. Responsible for maintaining IT operations including applications and their related security and underlying infrastructure.  Instrumental in preparing and executing Digital Roadmap for the organization. Define and Implement the framework for managing large IT projects across the organization. Own digital journey of the organization and manage the initiatives to take them to completion. Managed and foster IT-business relationship: represent Technology in business discussions and deliver solution to cater Business requirements which are aligned with Organization strategic goals. Maintain availability Service Level Agreement for all IT components.  Maintain and Review IT Policy, Processes and Controls Increase IT Application adoption through trainings, workshops etc. Stakeholder Management including Senior Management from Business, Partners, Vendor & Contractors

 Responsible for the adoption of IT Governance, IT solutions and platforms across business Responsible for leading & spearheading all new IT projects including SAP, Non-SAP, Security and Digital Projects Responsible for leading and implementing Analytics projects in Qlik. Responsible for maintaining IT operations including applications and their related security and underlying infrastructure.  Define and Implement the framework for managing large IT projects across the organization. Own digital journey of the organization and manage the initiatives to take them to completion. Managed and foster IT-business relationship: represent Technology in business discussions and deliver solution to cater Business requirements which are aligned with Organization strategic goals. Managing multiple application and S4HANA backup on AWS cloud Maintain availability Service Level Agreement for all IT components

 Manage multiple initiatives across group companies of CK Birla including Analytics, Project Governance, IT Strategy, Security Risk & assessment, Collaboration, Information Management Platform etc. Identify Business problems across group companies & help their IT Team to address these by suggesting & evaluating various IT solutions for them. Improve usage of SAP in various companies by unlocking the untapped potential in their existing SAP system & implement the functionalities which are not implemented but needed to address current Business issues & automate the manual processes. Help in building the IT roadmap & high-profile IT projects for the group companies. Vendor Management - Maintain cordial Business relations with incumbent & potential Vendors Liaison – Liaison with existing & prospective Vendors and attend events held by Consulting Companies, Start-ups & system Integrators for Networking required to hunt for the technologies to solve our Business Use-Cases Budgeting & cost control of IT expenditure

Managed different SAP teams:o Project Team: Works on small & big SAP Projects with Implementation time of 2 to 6-7 Monthso Support or AMS Team: Takes care of Incidents & Service request of the existing SAP application. Successful leading program of 2 projects (Team size: 75 Consultants) managing the client, Vendors, Internal/External Stakeholders. Successful delivery of mini projects by analyzing the business case & requirements to propose the best SAP solution that would suit the business needs.  Monitor the teams & define their deliverables. Conducts Business Process Audit for Client from Wipro Consulting Team Responsible for increasing the gross margin, monitor cost of delivery, Customer satisfaction, & account growth. Responsible to work closely with staffing team & ensure right resources join the team for smooth delivery. Weekly status call with Project Director & Delivery Head to discuss the Program Health Daily Call with Project Managers to get the status & explore how we can add value to Business.Support Team –  Discussion mainly revolves around meeting SLAs & KPIs Initiatives to automate the Incident Management Process, automate Service Orders etc. Implement Continuous Improvement (Value Addition) every Month to increase Client Satisfaction Maintain CSI (Customer Satisfaction Index) above benchmark for SAP Support projects Cross training Consultants to increase the margin and take care of Teams learning needsProject Team –  Discuss On-Going Projects. Review Project Plan to check for scope creep, schedule & cost variance Discuss Projects in Pipe-line for next 1 Year Plan Project Team visits to Clients site & location to get the real nerve & understand the Business Req. Discuss and keep a tab on completion of projects within schedule, timelines & without any cost overrun Ensure year on year increase in the revenue from the Current Account by generating more projects. Orchestrate & spearhead training of my team

Successful project deliverables by managing the client, trouble shooting support issues, handling new requirements, enhancements, change requests, reviewed project deliverables and team management. Manage SAP Support (AMS) of Owens Corning (Manufacturing giant in US) & leaded team of 24 + SAP Consultants. Daily Calls with Client Support Head & Functional Head to discuss Health of various tracks. Report & discuss the health of the project with Onsite Client Manager & Offshore Group Leader. Make sure that SLAs are met for all Incidents/Issues. Maintain the CSI of more than 97% consistently for last several months which is above the avg. Manfg. Client. Daily Calls with the Onsite Client Managers to discuss the Incidents trends, CIs, improvements etc. Reporting the progress of the Project to relevant Stakeholders (Group leaders & TCS DEG group) Lead the team & gave various CIs (Continuous Improvements) to the Client which help in savings time & money for the client. Monitor the team & define their deliverables. Take Care of their Training needs. Monitor the team & make sure the team attain the SLAs & Customer satisfaction for every single ticket/Issue Preparing Induction, Transition and Succession plans for team members. Assigning roles and responsibilities to the individual team members and establishing an ORG structure

 Requirement Analysis of the functionality asked by the customer. Understanding the existing system of the customer. Preparing various Config and FS docs of SAP GATP. Handling Basic Unit Testing after the development. Working on Tools like HPQC for preparing Test Plan & running the test Plan. Working with the Technical Teams for Customer Specific developments and enhancements. Customization of SAP APO(GATP), CIF & Scheduling. Issue Resolutions in Cross Module Integrations including MM, TM & CRM

Successful project deliverables by managing the client, trouble shooting support issues, handling new requirements, enhancements, change requests, reviewed project deliverables and team management. Customized the master data that includes Business Partners, Organizational Model and Products  Maintaining CRM Web UI settings including creating Business Roles, configuring Navigation Bar Profile, Work Centre Links, Direct Links, Authorization objects etc. Developed various business process documents. Imparted knowledge of BSNL processes to new associates; manage deployment process and conducted CRM functional trainings.  Perform User Acceptance Testing with the client and documented the business processes.  Worked on new developments & various Change request & application fixes.  Worked on various business processes of BSNL like Account Settlement, Shift IBase within & across exchange, New connection, Disconnection, Technical Complaints etc.

Successful carried out Requirement Study, System Analysis, requirement gathering, FS preparation, Configuring & mapping Customer business entities. Understand current Business processes and prepared the SOPs (Statement of purpose) for the same.  Configuring/customizing client’s order to cash processes in SAP based on business requirements i.e. Vehicle workshop service, CST, Part sales, Accessory fitments, Pre owned cars etc. Configuring and mapping customer business entities org. structure in SAP. Configuring sales document type and item categories relevant to client business.  Designing & implementing Pricing schemas for automobile spares, VAS, labour & other trading goods.  Designing & developing new customized reports & customizing the existing standard SD reports to map client specific needs i.e. profitability report, vendor sale report, sales tax register, customer analysis etc.  Designing & developing new BDC’s & LSMW’s for data migration from legacy system to ECC. Implementing enhancements through various change requests CR’s in the existing configuration raised by client. Developing project specific documents i.e. configuration documents, user manuals for new processes & user manuals for new reports & BDC’s developed. Go Live Preparation and roll out requirement. Developed various business Process & Configuration documents. Creation of functional specification document for the new requirements and reports Technical Environment: SAP ECC, SAP DBM (Dealer Business Management)

Tetrapak the leading manufacturer and supplier of packaging materials is established in more than 165 countries across 5 Continents.Tetrapak has reinforced their SAP capability in order to accelerate the PrISP rollout across geographies, with the help of an external partner such as TCS, for the following process streams:• Order Fulfillment (Capital Equipment)• Order Fulfillment (Package Material)• Order Fulfillment (Service Product)• Finance and ControllingKey Responsibilities:• Understand various business processes in Tetra Pak.• Gone through the various business process manuals & other KDS docs of the project.• Modified few business process documents.

Successful carried out Requirement Study, System Analysis, requirement gathering, FS preparation, Configuring & mapping Customer business entities. Prepared AS-IS, TO-BE and Fit-Gap documents.