Rinkey Malpani Email & Phone Number

Dublin, County Dublin, Ireland

- Responsible for setting up, managing global Performance Max operations across IN, EMEA with 2 partners - Delivered 90%+ Customer satisfaction and 80%+ quality across different customer segments - Influenced Product & Engineering teams to improve Performance Max offerings, 2 suggestions in development

Dublin, County Dublin, Ireland

- Managed Staffing Operations team across Google Sales, HR, People Operations for EMEA. We enable Google to hire the world's best talent by delivering magical, high-quality staffing operations at scale that optimize the interview, hiring and training processes with a focus on time to hire and candidate experience.

Dublin, County Dublin, Ireland

- COPC certified- Customer Experience lead managing vendor quality and CX performance KPIs for 8 partners across APAC, EMEA and LATAM. Launched several automation tools to mitigate human errors and improve customer experience- Global Training lead managing vendor training performance for 8 partners across APAC, EMEA and LATAM. Launched automated solution to streamline training needs across various customer feedback sources.

Dublin, County Dublin, Ireland

- Managed vendor operations performance delivery for 7 EMEA markets across 2 vendor partners and 5 locations (300+ agents) for Adwords customer support. Achieved quarterly targets on Customer satisfaction (90%) and Turn-Around-Time (75%).-

Hyderabad Area, India

Shopping Consultant for 30+ top spending LCS advertisers across US, UK.- Responsible for sustained Shopping growth & revenue of key accounts while meeting performance targets. - Partnered with Product teams to improve the product and scaled best practices globally - Grounds up concept and design of Shoptik, first of its kind tool to surface shopping campaign related opportunities in collaboration with global shopping community.- Shopping Subject Matter Expert: Revamped… Show more Shopping Consultant for 30+ top spending LCS advertisers across US, UK.- Responsible for sustained Shopping growth & revenue of key accounts while meeting performance targets. - Partnered with Product teams to improve the product and scaled best practices globally - Grounds up concept and design of Shoptik, first of its kind tool to surface shopping campaign related opportunities in collaboration with global shopping community.- Shopping Subject Matter Expert: Revamped on-boarding process, designed 3 tier quality framework, mentored Shopping Specialists, conducted product trainings to upskill the team Show less

Hyderabad Area, India

Led and program managed sector-wide mobile focused efforts to drive incremental mobile revenue

Hyderabad Area, India

Managed Google AdWords campaigns of large advertisers across Search, Display and YouTube. Worked extensively on account optimization, upsells and pre/ post sales support to meet advertiser objectives for niche US retail clients managing quarterly revenue of over $100M.Subject Matter Expert in Google Adwords.

Mumbai

- Designed end to end strategy to drive adoption of newly designed testing methodology across 2000+ projects within P&G- Created Dashboard for top management to track adoption by automating the reporting process for 95% accurate reports- Deployed the solution for 14 Projects resulting in huge cost savings; Engaged with vendors to refine the methodology based on feedback

New Delhi Area, India

- Developed Business Plan for making paper bags out of used newspapers for a 15 member SHG by performing Cost Benefit Analysis- Devised Employment Model for beneficiaries of cutting & tailoring vocational classes by establishing sustainable tie-ups with colleges, NGOs- Promotional Campaign for ‘SHE’: Spread awareness about sanitary napkins among 250+ women through health camp, anganvadi meetings

Gurgaon, India

- Part of 12 member Data Warehousing team to implement Enterprise Pharmacy Management System across 4328 US Retail Pharmacy stores- Liaised between the client team & offshore development team from requirement gathering to the deployment phase- Received Client Appreciation for successful implementation of new systems resulting in customer satisfaction- Initiated and organized Elocution sessions at TCS.

Pgdm, Information Management

Logistics Head, Sprint '12, SPJIMR Sports Festival; Generated event sponsorship worth 1.25 lakhs Winners ‘Samsrava’, National level dance.

Bachelor Of Technology - Btech, Civil Engineering