Leadership in Operations & Strategy• Leading a multi-functional team across project management, product operations, compliance, Talent and people management, driving an organizational culture focused on process excellence, operational efficiency, and customer success.• Introduced Agile and Scrum frameworks across the company, resulting in streamlined processes and enhanced team collaboration. • Played a critical role in earning ISO certifications for quality and security, positioning the company as a trusted partner in the market, while simultaneously building a culture of continuous improvement.Product Leadership & Client Acquisition• Spearheaded product operations for Unytalk, a UCaas solution, where I was responsible for not only product delivery but also identifying market gaps and customer pain points to refine the product offering. • Developed and nurtured strategic partnerships, collaborating with cross-functional teams including UI/UX, development, and QA to ensure the product met and exceeded user expectations.• Involved in market strategies, competitor analysis, and personalized client demos that highlighted our product’s unique value propositions.Strategic Vision & Organizational Growth• Managed and aligned multiple project teams, fostering strong relationships with clients while continuously identifying growth opportunities.• Built the foundation for long-term organizational growth through data-driven decision-making, focusing on both market trends and internal performance analytics.• Leading the India division for software services, overseeing delivery, smooth operations, client servicing, and resource management. Ensured all projects were on track while driving efficiency improvements across the board.

Entrepreneurial Leadership & Business Expansion• Grew a recruitment consulting firm from a one-person operation to two branches, serving clients in IT/ITES and BFSI sectors, through strategic positioning and customer relations• Led all aspects of the business, including Client Acquisition, talent acquisition, people and performance management, and client servicing, achieving a client satisfaction rate of over 90% yoy.Innovative Digital Ventures• Inclusive Job Portal: Conceptualized, developed, and launched a niche job portal specifically tailored for the differently-abled, directly addressing a gap in the employment market. Conducted in-depth user research by visiting educational institutions for people with disabilities, translating insights into user flows, wireframes, and an intuitive user experience through Figma.•A Fashion eCommerce Site: Created an online fashion ecommerce site that catered to budget and fashion conscious customers with a strong positioning through SEO, SMM, and digital marketing campaigns. • Entertainment Hub & Blog: Co-founded a sports and entertainment blog that scaled rapidly, amassing 50k organic likes within four months. This was driven by engaging, shareable content and strategic social media campaigns designed to resonate with mass audiences.Operational and Marketing Expertise• Developed and executed go-to-market strategies for each venture and Created brand visibility strategies, leveraging market insights and social media analytics to fine-tune marketing campaigns, driving customer engagement and increasing product visibility by over 70%.• Devised performance management frameworks, aligned with company goals, to boost employee productivity and engagement, while introducing psychometric testing for critical hiring decisions.• Key Account Management: Developed long-term partnerships with clients, maintaining a consistent focus on delivering exceptional value while meeting aggressive timelines.