An Experienced Leader with a demonstrated history working in the Information Technology and Services. Skilled in Negotiation, Operations Management, International relations, Contact Centres, and Management. Extensive experience in Strategic Planning, Operations, Client Servicing and People Management.Expertise in sustaining processes at desired standards, effectuating process enhancement initiatives & developing and implementing strategic plans, policies & budgets and manpower plans at the macro level and supporting organization/ clients in streamlining processes.Adept in managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives.