Rinky Gupta Email & Phone Number

Bengaluru, Karnataka, India

- Recently Mentored and guided a team of 6 associates, skillfully handling escalations on a daily basis.- Worked cross-functionally to resolve known data quality problems in the CRM platform [Salesforce] to support key business functions such as sales operations, order management, and business intelligence.-Design process flowcharts and monitor metadata policies, tools, procedures for data quality to improve enterprise-wide data management functions.

Bengaluru, Karnataka, India

- Performing Data Analysis using Salesforce CRM reports- Handling various categories of Escalations ranging from low to high impact- Working to resolve escalated issues using SQL and Anaplan within defined SLA tosupport business functions in an efficient manner.- Creating documentation and knowledge articles based on changing businessdefinitions/processes and keeping existing sites or documents up to date withenhancements/changes.- Managing communications with… Show more - Performing Data Analysis using Salesforce CRM reports- Handling various categories of Escalations ranging from low to high impact- Working to resolve escalated issues using SQL and Anaplan within defined SLA tosupport business functions in an efficient manner.- Creating documentation and knowledge articles based on changing businessdefinitions/processes and keeping existing sites or documents up to date withenhancements/changes.- Managing communications with internal/external stakeholders throughout projectlifetime. Show less

Bengaluru, Karnataka, India

● Providing a white-glove user experience for internal customers in a timelymanner● Working cross-functionally to resolve known problems in our Salesforce basedCRM platform; supporting key business functions such as sales operations,customer support, data operations, marketing, order management, and businessintelligence through one-on-one communication.● Process improvement suggestions to increase efficiency and decrease issueresolution time● Managing and… Show more ● Providing a white-glove user experience for internal customers in a timelymanner● Working cross-functionally to resolve known problems in our Salesforce basedCRM platform; supporting key business functions such as sales operations,customer support, data operations, marketing, order management, and businessintelligence through one-on-one communication.● Process improvement suggestions to increase efficiency and decrease issueresolution time● Managing and responding to a large volume of internal customer requests, triaging& troubleshooting issues, making necessary changes to data, and escalatingissues to appropriate teams when needed.● Learning methods to identify/merge duplicate records and enrich data usinginternal tools.● Managing communications with internal/external stakeholders throughout projectlifetime. Show less

Bangalore

Work with APAC SHS Sales and Account Management teams (SAM team) with effective process and communication on the delivery of the campaigns.  Assist the team to manage and exceed sales goal in each quarter by 10-20% for Hospitality Sabre GDS media by production of pricing proposals, recommendations on fit and spend where required and producing contracts for signature. Monitored different relevant tools Salesforce, Operative One and Media portal added value to the customer reports… Show more Work with APAC SHS Sales and Account Management teams (SAM team) with effective process and communication on the delivery of the campaigns.  Assist the team to manage and exceed sales goal in each quarter by 10-20% for Hospitality Sabre GDS media by production of pricing proposals, recommendations on fit and spend where required and producing contracts for signature. Monitored different relevant tools Salesforce, Operative One and Media portal added value to the customer reports and suggested relevant product to increase the customer revenue which resulted in getting high customer satisfaction. Effectively works with Sales and Account Management to target potential campaign opportunities based on available analytics. Designed data pipeline architecture by adhering to client's requirements and increased users by 100k within 6 months. Played a pivotal role in the successful renewal of 10% major support contracts , contributing to revenue growth. Conducted detailed study by collecting information on latest market trends and tracked competitor activities and provided resource management information along with the feedback to the customers which established positive relationships with customer and accounts to solidify renewal opportunities by 10-20%. Responsible for maintaining and adding value add to all elements of customer reporting, including customization, newly developed report needs, and suggesting relevant enhancements. Automated ETL process by developing scripts to ease data integration and reduced data processing time by 45% Show less

Bengaluru Area, India

Worked as a Senior Executive with the Sales Support and Operations team for Billing, Approval, Finance and Revenue Management of the Sales team at Housing, Bangalore.  Generated reports in Excel (vlookup, pivot table) to track company’s sales team performance onweekly/monthly/quarterly basis. Spearheaded complex data analysis, achieving a noteworthy 15-20% enhancement in overall data accuracy. Provided different reports on time-to-time basis to track the business growth… Show more Worked as a Senior Executive with the Sales Support and Operations team for Billing, Approval, Finance and Revenue Management of the Sales team at Housing, Bangalore.  Generated reports in Excel (vlookup, pivot table) to track company’s sales team performance onweekly/monthly/quarterly basis. Spearheaded complex data analysis, achieving a noteworthy 15-20% enhancement in overall data accuracy. Provided different reports on time-to-time basis to track the business growth against definedparameters including sales target, revenue achieved etc. Supporting the Sales team, qualifying Sales leads on Salesforce CRM Conducted rigorous analysis to uphold data quality and policy standards, delivering strategic insights to Sales leadership. Keeping Track of Sales targets, point of contact of any sales queries and managed customer data in Salesforce CRM. Analyze business information to identify process improvements for increasing business efficiency and effectiveness. Show less

Bengaluru Area, India

Worked as a Senior Executive with the Sales Support and Operations team for Billing, Approval, Finance and Revenue Management of the Sales team at Commonfloor, Bangalore.  Reviewing & providing timely approval for Sale Orders, Project Swap, Project Replacement, pausing Project Campaign, and other customer related activities across locations within India. Generated reports in Excel (vlookup, pivot table) to track company’s sales team performance onweekly/monthly/quarterly… Show more Worked as a Senior Executive with the Sales Support and Operations team for Billing, Approval, Finance and Revenue Management of the Sales team at Commonfloor, Bangalore.  Reviewing & providing timely approval for Sale Orders, Project Swap, Project Replacement, pausing Project Campaign, and other customer related activities across locations within India. Generated reports in Excel (vlookup, pivot table) to track company’s sales team performance onweekly/monthly/quarterly basis. Guided the implementation of CRM (Drift) across all locations for use by the Sales team. Coordination with the Service Delivery team and CRM Development team on requests from the Sales team, escalations, and CRM updates. Calculated commission/incentive award payment to sales personnel based on defined commission plan provisions. Tracked and reported revenue realization and handling alternate recovery payment which increased the revenue collection by 10-15% every month. Show less

Executive Mba, Business Analytics, 3.73/4

Advanced Program In Financial Planning(Apfp), Insurance,Retirement,Technical Analysis,Fundamental Analysis

Bca, C,C++,Oops