Yiwen L. Email & Phone Number

West Covina, California, United States

Achieved #1 in sales in 6 quarters, remaining in the regional top 5 all the time.Skillfully reaching and exceeding 100% of sales goals in the leading sales store location across the specific sales region.Consistently delivering an incredible educational, immersive, and exciting experience to current and future customers.Successfully creating a memorable experience for all customers on vehicle delivery day to ensure customer loyalty.Effectively supporting customers from the moment, they walk into the showroom to the delivery of their new Tesla.Exciting, engaging, and educating prospective customers and current owners through calls, emails, and text messages.Helping Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling driver's tests.Actively contributing to achievement of monthly sales and delivery targets by achieving and exceeding targeted sales.Efficiently presenting, selling, and supporting the delivery and installation of the entire Tesla ecosystem to customers.Educating new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs.Received multiple commendations from management for providing exceptional customer service and maintaining a positive customer experience.Provide strategic guidance and mentorship to junior advisors, improvement in overall team performance.Collaborate with management to develop and implement sales strategies that optimize customer engagement and increase conversion rates.

Pomona, California, United States

Process customer policy change requests.Secure all Trailing Documents from customers.Complete Evidence of Insurance requests.Document each customer contact in eAgent.Take premium payments from customers.Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.Answer incoming phone calls on the first ring.Return all phone messages promptly.Thoroughly understand and follow all underwriting, rating and compliance requirements.Provide exceptional customer service.Provides ongoing support to insurance clients as needed.Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.Provided quotes, pricing, and other information to prospective and existing clients.Assessed client needs and advises clients on coverage or products.Developed and maintain relationships with clients and business partners in the community.Received and/or respond to all clients’ needs and/or complaints.Followed-up on routinely with clients.

Shanghai City, China

Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews.Development and implementation of the brand strategy.Developed the marketing strategy for new and existing products.Identified marketing opportunities by identifying consumer requirements.Defined the market, competitors’ share, and competitors’ strengths and weaknesses.Forecasted projected business and establishing targeted market share.Provided information by collecting, analyzing, and summarizing data and trends.Oversaw implementation of the marketing strategy - including campaigns, events, digital marketing, and PR.

Shanghai City, China

Worked closely with main dealers, help to research, develop channels strategies, sales plan and to implement sales programs to bring revenue to products. Improved product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improved product packaging; coordinated new product development.Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.Designed proposal for Ads, Shopfront material (POP/catalog) and event to raise brand awareness and increase new customers. Explored specific needs; anticipated new opportunities, strategic co-brand, especially with fashion brands.Managed social media presence and direct programs to improve social media reputation and recognition.Developed and delivered marketing and communications strategies for the organizationUndertook continuous analysis of competitive environment and consumer trends.Produced and managed events, exhibitions, and campaigns.

Shanghai City, China

Handled all the correspondence and reports, keep records.Assisted in developing the daily work schedule.Acted as the interpreter for foreign companies’ representatives while visiting the company.Ordered and organized stationery, office equipment, and IT equipment.Provided a certain office supply including booking ticket, shuttle bus. Prepared invitation letters for visitors and assigning a letter for colleague’s overseas trip.Made logistics arrangement for visitors. Coordinated with the building management company for all kinds of building issues. Liaise with the leasing company for cars renting and all issues related to rented cars. Supervised driver's work and handle all car's issues. Any other administrative duties as deemed necessary

Master'S Degree, Marketing

Associate'S Degree, Aviation Business

Education record