-Enhance the candidate experience by providing quality engagement opportunities-Use metrics to track efficiency and effectiveness of current and pilot processes-Drive process improvement in high volume hiring systems-Self-regulate prioritization and completion of tasks with high level of ownership to get it right-Implement and enforce consistency with recruiting policies and procedures -Engage with students, providing excellent customer service throughout the offer and… Show more -Enhance the candidate experience by providing quality engagement opportunities-Use metrics to track efficiency and effectiveness of current and pilot processes-Drive process improvement in high volume hiring systems-Self-regulate prioritization and completion of tasks with high level of ownership to get it right-Implement and enforce consistency with recruiting policies and procedures -Engage with students, providing excellent customer service throughout the offer and onboarding process.-Supporting high-volume onboarding at scale, process improving along the way.Supporting the administration of the tripartite agreements (Internship Agreement) and local contracts.-Coordinating with external stakeholders such as students, universities, vendors.-Think Big and research, know already where to be looking and Deliver Results in a fast paced environment.-Work with tools and systems and supporting reports-Fine tune standard processes to deliver the highest quality results to the candidates Show less

● Managing, Monitoring, Screening candidates' applications;● Maintaining SLA;● Manage of funnel's recruiting tools, candidate assessment; Work closely with Operations teams to improve processes and targets;● Navigate through different markets to set up our courier hiring processes;● Travel to various markets to set up our courier hiring processes.

Providing support to front-line customer service agents and handling high sensitivity, mass volume and valuable escalations. Processed 100+ compliant payments claims in 3 months with a 5% payment rejection rate. These payments are essential for achieving SLAs for refunds and compensation for partners and customers. Mass Issue Handling for 1000+ Reservations, concerning multiple partners, and PMCs. This was with an accumulative budget of €100,000 . Over 300 Fraud Escalations investigated in… Show more Providing support to front-line customer service agents and handling high sensitivity, mass volume and valuable escalations. Processed 100+ compliant payments claims in 3 months with a 5% payment rejection rate. These payments are essential for achieving SLAs for refunds and compensation for partners and customers. Mass Issue Handling for 1000+ Reservations, concerning multiple partners, and PMCs. This was with an accumulative budget of €100,000 . Over 300 Fraud Escalations investigated in 2020, using dedicated fraud detection tools and pattern recognition to assert fraudulence, both Customer and Partner sided Show less

● Train our Partners to the use of Extranet and its tools; ● Create and maintain policies and rates up to date;● Checking statistics and give to partners feedbacks based on the result of their performance and advising on what they can improve to perform better; ● Explaining invoices ● Guide the guest to use the website and how to book online, dealing with customers complaints, negotiating with the partner deals; ● Mentoring new hires and suggesting to them what to do to… Show more ● Train our Partners to the use of Extranet and its tools; ● Create and maintain policies and rates up to date;● Checking statistics and give to partners feedbacks based on the result of their performance and advising on what they can improve to perform better; ● Explaining invoices ● Guide the guest to use the website and how to book online, dealing with customers complaints, negotiating with the partner deals; ● Mentoring new hires and suggesting to them what to do to achieve internal targets Show less

Financial analysis of energy consulting projects; Monitoring and analysis of trends in the purchase and sale of Energy; Drafting forms in order to obtain the Energy Efficiency Certificates; Relations with customers and suppliers.