Rino Ivan Rosario Messana Email & Phone Number

Milan, Lombardy, Italy

London, England, United Kingdom

-Enhance the candidate experience by providing quality engagement opportunities-Use metrics to track efficiency and effectiveness of current and pilot processes-Drive process improvement in high volume hiring systems-Self-regulate prioritization and completion of tasks with high level of ownership to get it right-Implement and enforce consistency with recruiting policies and procedures -Engage with students, providing excellent customer service throughout the offer and… Show more -Enhance the candidate experience by providing quality engagement opportunities-Use metrics to track efficiency and effectiveness of current and pilot processes-Drive process improvement in high volume hiring systems-Self-regulate prioritization and completion of tasks with high level of ownership to get it right-Implement and enforce consistency with recruiting policies and procedures -Engage with students, providing excellent customer service throughout the offer and onboarding process.-Supporting high-volume onboarding at scale, process improving along the way.Supporting the administration of the tripartite agreements (Internship Agreement) and local contracts.-Coordinating with external stakeholders such as students, universities, vendors.-Think Big and research, know already where to be looking and Deliver Results in a fast paced environment.-Work with tools and systems and supporting reports-Fine tune standard processes to deliver the highest quality results to the candidates Show less

London, England, United Kingdom

● Managing, Monitoring, Screening candidates' applications;● Maintaining SLA;● Manage of funnel's recruiting tools, candidate assessment; Work closely with Operations teams to improve processes and targets;● Navigate through different markets to set up our courier hiring processes;● Travel to various markets to set up our courier hiring processes.

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Providing support to front-line customer service agents and handling high sensitivity, mass volume and valuable escalations. Processed 100+ compliant payments claims in 3 months with a 5% payment rejection rate. These payments are essential for achieving SLAs for refunds and compensation for partners and customers. Mass Issue Handling for 1000+ Reservations, concerning multiple partners, and PMCs. This was with an accumulative budget of €100,000 . Over 300 Fraud Escalations investigated in… Show more Providing support to front-line customer service agents and handling high sensitivity, mass volume and valuable escalations. Processed 100+ compliant payments claims in 3 months with a 5% payment rejection rate. These payments are essential for achieving SLAs for refunds and compensation for partners and customers. Mass Issue Handling for 1000+ Reservations, concerning multiple partners, and PMCs. This was with an accumulative budget of €100,000 . Over 300 Fraud Escalations investigated in 2020, using dedicated fraud detection tools and pattern recognition to assert fraudulence, both Customer and Partner sided Show less

London, England, United Kingdom

● Train our Partners to the use of Extranet and its tools; ● Create and maintain policies and rates up to date;● Checking statistics and give to partners feedbacks based on the result of their performance and advising on what they can improve to perform better; ● Explaining invoices ● Guide the guest to use the website and how to book online, dealing with customers complaints, negotiating with the partner deals; ● Mentoring new hires and suggesting to them what to do to… Show more ● Train our Partners to the use of Extranet and its tools; ● Create and maintain policies and rates up to date;● Checking statistics and give to partners feedbacks based on the result of their performance and advising on what they can improve to perform better; ● Explaining invoices ● Guide the guest to use the website and how to book online, dealing with customers complaints, negotiating with the partner deals; ● Mentoring new hires and suggesting to them what to do to achieve internal targets Show less

Milan Area, Italy

Financial analysis of energy consulting projects; Monitoring and analysis of trends in the purchase and sale of Energy; Drafting forms in order to obtain the Energy Efficiency Certificates; Relations with customers and suppliers.

Graduate In Economics Of Financial And Insurance Institutions, Economics And Finance

Activities and Societies: Elements of Business Economics; Budgeting; Accounting; Financial and Corporate Finance; Private law, Commercial.

Master Environment And Green Management, Management

Business Economics, Budgeting, Accounting, Budget and Corporate Finance, Investment Evaluation and Project Financing, Market Renewable.

Accounting And Payroll Contribution Course, Accounting

Compiling payroll with ERP management, payroll systems

Laurea Triennale, Scienze Economiche E Bancarie

Titolo Tesi : "La Misurazione del Rischio". Analisi Matematica; Diritto Pubblico, Privato; Ragioneria Applicata; Microeconomia.