• Providing general support to the engineering department.• Identifying potential areas of product improvement.• Recommending and assisting with the development of appropriate solutions.• Enhancing technical skills and staying up to date with the industry trends.

Spearheading the creation of reusable code modules, optimizing development efficiency and promoting codebase consistency.• Ensuring robust validation of user input before submission to the back-end, fortifying data integrity and system reliability.• Executing standard development tasks integral to designing and implementing innovative application features, contributing to theenhancement and maintenance of existing functionalities.• Architecting the system framework with a keen emphasis on scalability, performance, availability, security, and maintainability,bolstering the overall robustness of the application.• Collaborating seamlessly with cross-functional team members and stakeholders to foster a cohesive and synergistic developmentenvironment, ensuring seamless communication and alignment of project objectives.

Proactively acquired new clients and fostered enduring relationships with existing clients, aligning with the bank's strategic objectives andcontributing to overall business growth.• Engaged in ongoing professional training to stay abreast of industry trends and enhance expertise, ensuring a dynamic skill set foreffective client advisory.• Orchestrated the collection of requisite documents for case preparation, conducted thorough customer profile assessments, andperformed financial analyses in adherence to prevailing policies and procedures.• Actively participated in business committees, offering valuable insights and opinions crucial to decision-making processes,contributing to the bank's prudent risk management practices.• Demonstrated an in-depth understanding of the business client portfolio, actively contributing to the formulation and execution ofstrategic plans for portfolio development based on diverse financial indicators.

Utilized EAGLE software proficiently to create intricate models and drawings, showcasing a meticulous approach to product development.• Established and maintained comprehensive Bills of Material (BOM) for product designs, ensuring accurate documentation andstreamlined production processes.• Produced files tailored for manufacturing, optimizing efficiency and facilitating seamless collaboration with production teams.• Collaborated seamlessly with engineers to develop precise electrical system schematics, contributing to the robustness of productdesigns.• Partnered closely with Prototype and Production associates, fine-tuning product designs for enhanced manufacturability and overallquality.• Actively participated in team brainstorming sessions, fostering a culture of continuous improvement, and contributed innovativeideas to drive product excellence.

Planned, prepared, and delivered engaging lesson plans and instructional materials, fostering an environment conducive to active learning.Developed comprehensive schemes of work, lesson plans, and tests in alignment with established procedures, ensuring a structured andeffective teaching approach. Instructed and guided students in the utilization of learning materials and equipment, leveraging relevanttechnology to support and differentiate instruction, enhancing the overall learning experience.• Enforced classroom rules and procedures, effectively managing student behavior to create a conducive learning environment.• Provided constructive feedback on student work, encouraging continuous improvement and academic excellence.• Monitored and adjusted teaching strategies based on individual student progress, employing a data-driven approach to enhancelearning outcomes.• Maintained accurate and complete records of students' progress and development, complying with school regulations.• Prepared and communicated regular reports on students' performance and activities to keep students, colleagues, and parentsinformed.• Established clear objectives for all learning activities, communicated them effectively, and prepared classrooms with diverse learningmaterials, optimizing the learning environment.• Conducted thorough observation and evaluation of students' performance and development, informing instructional adjustments asneeded.• Assigned and graded class work, tests, and assignments with a focus on fair and consistent assessment practices.

Provided valuable support to the programming teacher by assisting in lesson preparation and delivery. Facilitated active learning byhelping develop instructional materials and engaging in classroom activities. Collaborated with the teacher in creating a positive andstructured learning environment for students.• Assisted students in utilizing learning materials and technology to enhance their understanding of programming concepts.• Contributed to maintaining discipline in the classroom by reinforcing established rules and procedures.• Gained hands-on experience in observing and evaluating student performance and development.• Participated actively in classroom preparations and the organization of educational resources.• Assisted in grading class work, tests, and assignments under the guidance of the programming teacher.• Acquired practical insights into teaching methodologies and contributed to the overall success of the programming educationprogram.

Captivated potential customers by providing detailed and persuasive responses to product and service inquiries, actively promotingadditional offerings. Facilitated the opening of customer accounts, ensuring accurate recording of account information and adherence toestablished procedures. Sustained customer records by proactively updating account information, contributing to a comprehensive andup-to-date database.• Resolved product or service issues by thoroughly understanding customer complaints, identifying root causes, and presenting optimalsolutions. Ensured swift resolution and followed up to confirm customer satisfaction.• Managed financial accounts by efficiently processing customer adjustments, contributing to accurate and balanced financial records.• Offered valuable insights to management by collecting customer information and analyzing needs, actively participating inrecommending potential products or services to enhance customer satisfaction.• Prepared insightful product or service reports through the collection and analysis of customer information, contributing to teamefforts and achieving related results as needed.

Baruti AG, Prishtina | Interviewer Oct 2015 - May 2016Obtained comprehensive client information by skillfully answering telephone calls, conducting thorough interviews, and verifyingprovided information. Determined eligibility by meticulously comparing client information against established requirements, ensuringaccuracy in the assessment process.• Established and maintained policies by accurately entering client information and confirming pricing details, contributing tostreamlined operations.• Informed clients about procedures, addressed inquiries, and provided relevant information, fostering transparent communicationand enhancing customer satisfaction.• Upheld and improved the quality of results by strictly adhering to standards and guidelines, actively recommending andimplementing improved procedures.• Stayed current with industry trends and product descriptions, enhancing job knowledge through the study of new materials andparticipation in educational opportunities.