Experienced customer service and logistics professional with 12 years of expertise in managing logistics, B2B, B2C, office secretarial-administrative tasks, key account management, and after-sales functions in leading business conglomerates. Skilled in overseeing administrative matters, scrutinising performance of functional groups and developing processes to enhance profitability.Key Skills: • Data Analysis• Process Improvement• Stakeholder Management• Project Management• Market Analysis• Supply Chain Management • Operational Efficiency• Office Administration• Key Account ManagementKey Achievements:• Increased customer satisfaction scores by 20% by improving shipment tracking processes. • Reduced shipment delays by 25% through proactive issue resolution and effective stakeholder management.• Achieved and maintained 95% on-time delivery rate for key clients. • Increased client retention by 20% by developing trust relationships with major accounts. • Successfully expanded the clientele base by 35% through targeted business development. • Enhanced Service-Level Agreement (SLA) compliance by 15% through better resource allocation and process adjustments.