Rinu A R Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Enhanced User Experience: Played a key role in safeguarding the user experience on ShareChat's platform during my 4 months as Associate Manager - Trust and Safety.• Proactive Research: Conducted research to identify potential trust and safety issues within the application, ensuring a proactive approach to user safety.• Streamlined Feedback: Successfully implemented automation for Net Promoter Score (NPS) surveys, streamlining user feedback collection for improved platform responsiveness.• Community-Led Moderation: Spearheaded the implementation of a Community-Led Moderation project for chatrooms, enhancing content monitoring and fostering positive user interactions.• Strategic Initiatives: Formulated and executed strategic plans to raise awareness around trust and safety, ultimately creating a more secure and positive user environment.

Bengaluru, Karnataka, India

• Efficiency & Innovation: As Program Manager - UX for 3 years, I drove efficiency and innovation across the design team, fostering a strong culture of improvement.• Improved Delivery: Spearheaded the implementation of a Sprint Structure, significantly improving project delivery timelines.• End-to-End UX Management: Excelled at managing the entire design process, from brainstorming ideas to prototyping, testing, and launching successful product features.• Cross-Functional Leadership: Extended leadership to the copywriting team, ensuring high-quality UX and content synergy.• Cost-Saving: Championed cost-saving initiatives, identifying and implementing alternative tools.• Process Optimisation: Streamlined processes, integrated effective tools, and fostered a collaborative environment through strong relationships with cross-functional teams, ensuring seamless communication and project alignment.• Team Development: Actively contributed to team growth by conducting performance assessments and providing constructive feedback to design team members.• Results-oriented: Proven ability to deliver successful design projects under tight deadlines in a fast-paced environment.

Bengaluru, Karnataka, India

• User Champion: Championed the user voice within the product development process at ShareChat, ensuring user needs were prioritised.• Research-Driven Insights: Conducted in-depth user research using surveys, interviews, and usability testing to uncover user pain points, needs, and preferences, directly informing product development.• User Feedback Loop Advocate: Championed a robust user feedback loop, ensuring continuous product iteration through user testing and feedback integration.• User Persona Creation: Created detailed user personas to foster a deep understanding of target audiences, guiding design decisions throughout the product lifecycle.• Active Design Collaboration: Participated actively in design discussions and ideation sessions, injecting valuable user-centric perspectives into the creative process.• Collaboration & Prioritisation: Successfully collaborated with product managers and designers to prioritise and address user pain points, ensuring product development aligned with business goals.

Bengaluru, Karnataka, India

Thiruvananthapuram, Kerala, India

Bachelor Of Arts - Ba, Psychology

Diploma Of Education, Business Administration, Management And Operations

Bachelor Of Engineering - Be, Computer Science