Rinu George Varghese Email & Phone Number

Docklands, Vic, Au

Melbourne, Victoria, Australia

Managing and troubleshooting Cisco and Juniper networks, with a strong focus on fiber optics network maintenance.Overseeing incident management, change management, problem management, and configuration management to enhance operational efficiency.Conducting thorough CMDB audits to maintain data integrity and accuracy.Supporting wireless and radio technologies, including base stations and mobile networks.Expertly designing workflows in ServiceNow, utilizing Flow Designer for process automation to streamline operations.Applying advanced Microsoft Excel VBA skills and Power Automate to enhance automation and reporting capabilities.Generating team performance reports and conducting continuous improvement audits to drive operational excellence.I am committed to optimizing network performance while fostering a culture of continuous improvement within my team.

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Victoria, Australia

SCOM, SiteScope, HP OpenView & BSM. System Administration and server automation using PowerShell, VB Script, C#, WMI, etc. Ensuring high availability of monitoring tools.

Thiruvananthapuram Area, India

Managing a team of 50 members along with other Leads to ensure smooth day-to-day operations in the DCO Event Monitoring Team. Planning the shift roster for each month, coordinating with the team located in different geographical locations and encouraging and motivating the team to deliver high quality of service and meeting the highest possible Service Level Agreements. Involved in various team building activities in the Infrastructure Management Group.

Leading the Event Monitoring team for Data Center Operations. Working on Windows Servers, Veritas backups, Lotus Notes, and many applications servers. Good experience on HP Open View Operations (OVO), Remedy, SCOM, What's Up Gold, NNMi, EMC Smarts, HP Data Protector, etc. Troubleshooting and resolving incident tickets raised for issues with servers and networking devices. Researching on troubleshooting steps and coordinating with other teams to resolve issues.

Monitoring servers of various customers based in Sweden and NorwayIncident management using Service Center and Multi CenterRemote server support using Multi CenterOS and Platform support for around 5000 Wintel Servers through the incident management tools.Backup monitoring and reportingTaking manual backups using IBM Tivoli in case of failuresTroubleshooting issues like Disk full, High CPU/Memory usageRemote Infrastructure ManagementMonitoring servers of various customers in the NetherlandsHP OpenView Operations for UNIXBackup of HP OpenView Operations through Putty.BMC Impact ExplorerMonitoring backup jobs using Control-MHP OpenView Service Desk toolBMC Remedy Incident Management Console.Loading tapes and running backups using HP Data Protector.Assigning media to the library using IBM System Storage TS3500 Tape Library.Other contributions to the team:Developed window toggling script for the monitoring screen.Created CBTs for knowledge transfer.Maintain and update the knowledge base for the team.

Configuring applications through terminal clients Active directory.Providing continuous active directory resources availabilitySupporting Lotus Notes for remote users Providing Lotus Notes users support worldwide Troubleshooting Network as well as Desktop and laptop issues.Troubleshooting remote computers and pushing softwares through SMS Console.Install and modify Lotus Notes client & notes.ini file on local machines.Administrating Windows 2003 Domain User Accounts.Troubleshooting Network Related issuesTroubleshooting &Configuring PC peripherals such as scanners & printers Change user passwords, grant permissions, create shares on Windows 2003 server Create Archive mail folders & modify settings, Install client on desktopsSupporting Blackberry users like configuring Desktop Manger software, troubleshooting issues, coordinating with service provider during outages.Supporting Video Conferences (Polycom devices and tools)Configuring Windows Mobile devices with OMA (Outlook Mobile Access)Responsible for creating and managing users & groups, assigning permissions rights, Accounts, Profiles and Policies, Maintaining of all user complaintsOther contributions to the team:Maintain and update the knowledge base for the team.

Master'S Degree, Computer Application, Software Engineering, Computer Networking

Masters in Computer Applications

B.Sc, Computer Science

Science & Mathematics, 12

Science & Mathematics, 11