- Creating and developing content plans for social media that are appropriate.- Writing social media posts, increasing audience engagement, and promoting ongoing social media campaigns.- Communicating with the audience on social media, including responding to incoming questions, whether in comments ormessages.- Edited videos and photos using tools like Canva, Capcut, VN.- Uploaded videos and photos to various social media platforms, including Instagram, and tiktok with appropriate captions, hashtags, and tags to maximize reach and engagement.- Scheduled posts to maintain a consistent online presence and manage peak engagement times.- Monitored and recorded insights for each piece of content using analytics tools provided by social media platforms.- Participated as on-screen talent for various types of content, including product demonstrations, tutorials, and promotional campaigns.

- Responsible for daily management of store operations promotions, Campaigns, sales, after-sales service, etc.- Updating SKUs, stock, product descriptions, prices, and customer handling on e-commerce platforms at Tokopedia & Lazada- Managing e-commerce accounts, from receiving orders to coordinating the process of product preparation and shipment..- Tracking, Handling and monitoring chats on the E-Commerce Platform.Performing Store Performance Reports (weekly & monthly).- Carrying out other ad hoc tasks assigned.

- Serving customers via phone and email to provide assistance in the ordering, shipping, and return processes.- Answering customer inquiries regarding products, promotions, and company policies with extensive knowledge.- Addressing customer complaints with empathy and providing satisfactory solutions.