Rio Lewis Email & Phone Number

Remote

Insurance industry knowledgeKnowledge of processing, rating and policy management systems used in the insurance industryStrong verbal and written communication skillsMeeting retention goals.Open tickets and communicate system or settlement issues to leadership or internal partnersAnswering all inbound calls and having product knowledge to best suit customer.Review Accounts to inform Clients about any additional products they qualify for.Process MTAsCreating COIsStrong Customer Service skillsSuperior skills in relationship building, active listening with customers and coworkersEnjoys working with details and providing accurate data in a timely mannerSelf-directed to meet deadlinesMulti-tasking skills

Macon, Georgia, United States

Answer sales phone calls and set appointments for customersConfirm appointmentsWork with customer from start to finish throughout the buying processExhibit great customer service skillsStrong computer & phone skillsMeeting monthly sales goals and ancillary productsComplete walk through of Vehicle

Remote

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service, call script within specified time frames. Addressed customer service inquiries in a timely manner. Maintained up to date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues.

Remote

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service, call script within specified time frames. Addressed customer service inquiries in a timely manner. Maintained up to date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing followup calls for customers who reported product issues.