1. Manage performance of recondition workshop to achieve best lead time and cost-effectiveness.2. Set after sales service as a new business stream

PT Tunas Mobilindo Parama (subsidiary of PT Tunas Ridean Tbk) as Authorized BMW Dealer. Primary Duties:1. Manage 4 workshops of authorized BMW cars.2. Achieve Workshop Unit Entry (UE) target. I have initiative programs: reminder for free service maintenance programs, 'holiday campaign', technical campaign, special programs for passive customers. Result: UE in 2019 increased 9% versus 2018.3. Achieve after sales revenue target. I conducted by maximizing service and repair cost (include body repair), spare parts selling (special price, package), leveraging of selling accessories and lifestyle items. Result: Revenue in 2019 increased 19% than 2018.4. Achieve target of Part Purchase from principal through new initiative enhances part sales involving all front liners by incentive, spare part/accessories/lifestyle items campaign, lifestyle item as marketing tools on showroom event. Result: Part Purchase increased from 92% (2018) to 102% (2019).5. Take initiative and effort to make an effective and efficient service process by doing continuous improvement activity/Kaizen to have a different service than competitor.6. Support activity in achieving Customer Satisfaction (CS) level by ensuring service excellence in all workshops.

PT Arista Jaya Lestari (member of Arista Group) is Authorized Wuling Dealer. Primary Duties:1. Manage more than 30 workshops of authorized Wuling cars.2. Responsible for spare parts operation with efficient process order and inventory level. I conducted spare parts order centralization from workshop to head office prior to principal and had a new suggestion system for spare parts ordering.3. Achieve spare parts revenue target. Beside spare parts selling in the workshop, I also did spare parts selling to independent spare parts shops and have 1 big one agreed.4. Responsible as Service Manager (caretaker) to standardize new workshops establishment, manpower recruiting and tools equipment provision.5. Handle Management Trainee Project to be designed for high-potential internal staff to fill the position of Head of Workshop, Service Advisor.

Primary Duties:1. Contribute to the execution of the sales, expense and profitability targets established by the Auto-Refinish organization within the assigned sales area by proactive and professional delivery of the high quality technical support to internal and external customers. During work, I have created Color Matcher mapping and productivity related to business & investment to body shops.2. Responsible for national technical support teams effectively which covers the west, central and east area.3. Have training programs for internal and external customers.4. Responsible for Nippon Paint Auto Refinishes training center.5. Contribute to color development collaborated with GCC (Global Color Center) - India.

Primary Duties:1. To manage more than 10 workshops of authorized Nissan cars.2. Achieve Workshop Unit Entry (UE) target. I did service programs: reminder for free service maintenance programs, 'holiday campaign', technical campaign, new outlet/workshop opening promo. Result: UE 16,000 units (7.9 unit entry/day) in 2015 and 32,000 units (12.3 unit entry/day) in 2016.3. Achieve Workshop Revenue target. I did programs of accessories packages selling embedded with service, seasonal spare parts campaign, other products selling (chemical, others services) and reimbursement of free service and warranty claim to principal. Result: Net Revenue 2.19 billion rupiahs (2015) and become 30 billion rupiahs (2016).4. Achieve Part Wholesales target. I did relationships with big revenue’s spare parts shops, seasonal special campaigns, improved spare parts delivery and established a new dedicated warehouse. Result: Revenue 600 million rupiahs/month in beginning (June 2015) and become average 2 billion rupiahs/month (2016 - 2017).5. Take initiative and effort to make an effective and efficient service process by doing continuous improvement activity/Kaizen to have a different service than competitor. I had a contribution to ACE Project in after sales business process improvement (2016).6. Support activity in achieving Customer Satisfaction (CS) level by ensuring service excellence in all workshops.

Primary Duties:1. Lead for divisional continuous improvement activity through actively supporting all teams to conduct Quality Control Circle (QCC), Idea Suggestion, Annual InnovAstra and regular 5S/5R activity.2. Design effective and efficient training administration to support training execution by leading visual training attendance, trainee database.3. Provide smooth division administration including tracking training payment, budget realization for expense and investment.4. Prepare smooth training logistics to ensure all training tools and equipment are well-provided in well-condition.5. Create a good training environment through facility maintenance, building maintenance, dormitory operation and project improvement.6. Lead activity of divisional Good Corporate Governance (GCG) by implementing Safety, Health & Environment, Risk Management, OHSAS, ISO, Astra Green Company.

Primary Duties:1. Plan training capacity by matching supply – demand within TAM and Main Dealer capacity (area Sales, After Sales and Customer Relation).2. Cultivate Main Dealer Local Training to conduct regular training, certification and contest as man power development.3. Provide training schedule with matching all parties including expert third parties, consultant, internal trainer and capacity in every month.4. Serve and communicate to external parties as to government, foundation, vocational schools, army, navy and other private parties related to training activity.

Primary Duties:1. Plan training capacity by matching supply – demand within TAM and Main Dealer capacity (area After Sales).2. Cultivate Main Dealer Local Training to conduct regular training, certification and contest as man power development.3. Provide training schedule with matching all parties including expert third parties, consultant, internal trainer and capacity in every month.4. Provide certification process to all after sales manpower by improving certification process from enrollment to certification awarding.5. Serve and communicate to external parties as to government, foundation, vocational schools and other private parties related to training activity.6. Lead National Skills Contest event which is involving all related parties from TAM, Main Dealer, government.7. Create technician resources through Toyota Technical Education Program which is collaborating with selected vocational schools under Ministry of National Education control.

Primary Duties:1. Organize certification process to all after sales manpower by improving certification process from enrollment to certification awarding.2. Role as committee of National Skills Contest event which is involving all related parties from TAM, Main Dealer, Government.3. Deliver training for Service Advisor Training, Service Management Training, External Parties Training.4. Serve and communicate to external parties as to government, foundation, vocational schools, army, navy and other private parties related to training activity.

Primary Duties:1. Provide problem solving for some technical problems based on dealer reports.2. Monitor after sales market problem to be reviewed in collaboration meeting/task force meeting within distributor and manufacturing.3. Handle Pre-Delivery Service (PDS) Project to improve the process involving internal TAM, car carrier vendor and workshop.

Primary Duties:Analyzing Raw Material System in PT Semen Cibinong Tbk Pabrik Cilacap