I've been in the BPO industry for over a decade, spending more than four years as a Quality Analyst for a major tech company.My job? Reviewing chat interactions between staff and customers, mainly dealing with online purchases, returns, etc. I'd give feedback, help them improve, and keep things smooth with our clients.When my previous job needed help training newbies, I stepped up, even though public speaking freaked me out at first. Sadly, I had to leave when support was lacking.Currently, I'm working with MusoAI on several projects, including adding artist credits to our platform and organizing their Muso profiles. It's an exciting role that involves ensuring artists get proper recognition and making sure their profiles are user-friendly and well-organized. I'm passionate about contributing to the success of both MusoAI and the talented artists we support.If you've got a spot for someone like me, feel free to email me at riobalandoruivivar@gmail.com or find me on LinkedIn. Let's chat!