Responsible for the Consulting Services team at Nextbitt, a SaaS specialized in physical asset management and sustainability, with the mandate to expand the team and services portfolio, to support the growth and internationalization objectives.

Global Program Manager for Ascendum Group digital transformation based on a full Salesforce cloud stack (Platform, Community, Commerce B2B, MCAccount Engagement, Mulesoft, Tableau and MyTrailHead) for a 14 country digital transformation program to modernize and bring more value to Ascendum sales and operations.

Leading technological transformation projects on some of the biggest banks operating in Portugal, by deploying cross-organization Salesforce Financial Services Cloud (Sales and Service) and Salesforce Marketing Cloud platforms and improving beyond banking experiences with instant loans and BNPL Marketplaces.

As Deloitte Digital Manager, I highlight these projects as being the most striking and challenging:- Implementation and management of an e-Marketplace for non-financial products with online instant personal loan payment- Side by side collaboration with the CEO and CTO of a startup to establish the strategy and design of what will become the biggest e-marketplace platform in Portugal, having worked for 18 months on the implementation of our vision- Digital Experience strategy for a Home & Decor retailer based on personas and digital commerce objectives that concluded with the e-commerce page redefinition and new social media presence- Identification and improvement of the user experience for a Municipal Park to help increase the foot traffic- Technological architecture specification to support an Enhanced Experience- Audit the new store experience concept for a telco operator, identifying the Pain Points and actions needed to minimize- Assessment of the digital presence and strategy definition to improve maturity on Digital and Social Networks channels for a retail enterprise

On the past years working as a Deloitte Consultant, on all the roles until becoming a Deloitte Manager, I highlight these projects as being the most striking and challenging:- PMO and Change Management in several technological transformation projects, for a Telecom Operator, focusing on CRM implementation and several core applications used on Customer Care.- Review, implementation and results analysis of initiatives to predict and prevent Churn on a Telecom Operator- Impact study of Digital Terrestrial Television on Portuguese Media landscape- Definition of the cost base model for key activities on a Telecom Operator- Design and optimization of processes for core and support organization functions in several industries- Definition of the organizational, operating model and responsibilities/ roles for the Planning and Control department on a Submarine Cable Operator- Definition of the cost model and services pricing strategy for a Submarine Cable Operator- Sourcing & Procurement area performance diagnosis on a Multinational Construction Company; Optimization of expenditure, optimization of stock levels and increase of negotiation capacity in the supply chain- Identification, planning and prioritization of improvement actions within their own fleet of heavy equipment on a Multinational Construction Company- Subsidiary organizational restructuring with the constitution of a company in its own right.

Check-in - Efectuar o check-in de passageiros e respectiva bagagem, executando a confirmação dos dados referentes ao passageiro, verificando os documentos de identificação e de voo.Gate - Encaminhar os passageiros de e para as aeronaves, efectuar o controlo de embarque de passageiros e respectivas bagagens de mão na porta de embarque; orientar os passageiros com voos de ligação.Costumer service team - Identificar, acompanhar e resolver irregularidades de passageiros e bagagens.