Rion Williams Email & Phone Number

Areas of strength include: • Experience with Microsoft Products such as Exchange 2013, 2010, 2007, 2003, Office 365, Skype\Lync 2016, 2013, 2010• Experience implementing Database Availability Groups (DAG) to provide high availability of databases• Upgrading and decommissioning of Windows Servers: 2003, 2008, and 2012• Utilization of Active Directory to manage end users, security groups, and OUs within an organization• Extensive knowledge of OSI Network Model, Wireless Networking, Ethernet and TCP/IP networking and Window Server 2008/2012 configuration• In depth knowledge of LAN and WAN technology and equipment• Active Directory DS management and an administration to include replication troubleshooting, user, group, and computer object management, DNS, DHCP and DFS administration• Knowledge of networking equipment, architecture, configuration and tracing network traffic• Troubleshoot and resolved escalated/executive messaging incidents/requests including email delays, email and calendar tracking, delegate/folder permissions, storage quota limits, and diagnosing NDR• Implemented OWA, RPC over HTTP, Auto discover and Active Sync with Exchange Client Access Servers• Utilize software such as VMware, vSphere, and ESXi to virtualize machines • Successfully track and document network infrastructure• Use Cisco Network Assistant tool to locate devices on the network infrastructure• Utilization of LogMeIn to remotely manage client computers• Gather requirements from the client to determine their needs and provide updates• Troubleshooting techniques such as IPConfig, Tracert, and Ping• Understanding of Software Development Life Cycle (SDLC)• In depth Knowledge of configuring Cisco routers and switches • Hardware installations onto the LAN and WAN network, as well as using troubleshooting techniques such as Ping, IPConfig, Traceroute and NSLookup to diagnose problems