Riordan Irvine Email & Phone Number

Manchester Area, United Kingdom

- Dealing with Third Party car insurance claims- Working with other insurers and accident management services to settle claims- Deciding liability on claims with the use of case laws. - Confidently having difficult conversations around liability decisions and impact on policyholders- Reviewing policies to identify any fraud indicators. - Identifying fraudulent activity on claims, making use of fraud operations to highlight known scams and rings. - Front line complaint handling to avoid further escalation. - Assisting team leaders in building processes and aiding the generation of methods to work more efficiently.

- Primarily dealing with third party car insurance claims by means of intervention. - Deciding liability on claims with the use of case laws. - Reviewing policies to identify any fraud indicators. - Identifying fraudulent activity on claims, making use of fraud operations to highlight known scams and rings. - Front line complaint handling to avoid further escalation. - Assisting team leaders in building processes and aiding the generation of methods to work more efficiently. - Was on the team since inception and had a key hand in developing methods and procedures which has led the team to where it is today.

Fallowfield, England, United Kingdom

- Cash handling on a moderate scale- Dealing with a variety of customers in a dynamic environment- Working towards daily, weekly and monthly sales targets with additionalchallenges from promotional objectives- Aiding the use of customer data collection with the use of a loyalty scheme.

Stockport, United Kingdom

- Selling memberships, retaining members and generating leads- Chasing debts from unpaid members- Working towards dynamic monthly sales targets and referrals- Using CRM systems to record and analyse member data- Complaint handling- Engaging a variety of customers regarding either casual use or membershipenquiries

Leeds

- Opening a new store in the company- Developing a new team through training- Cash handling, stock control and inventory- Administrative work and KPI’s- Working towards sales goals to ensure we hit budget

Leeds, United Kingdom

- Maintaining a clean environment in a fast paced industry- Cash handling- High levels of customer service- Communicating within a large team