Riordan Van Der Ven Email & Phone Number

's-Hertogenbosch, North Brabant, Netherlands

• Continuous process improvement for unwanted registrations and terminations.
• Implemented and documented various automation solutions to significantly reduce manual tasks and improve customer experience.
• Simplified the way we work to allow the onboarding of ~40 new colleagues.
• Created and facilitated the training for new colleagues.
• Monitoring workload to identify and address potential issues.
• Provide support for colleagues and assist in management duties.

's Hertogenbosch

• Training of new employees in various disciplines; successfully completed the training of 15+ employees.
• Creating and maintaining Standard Operating Procedures (SOPs) for various disciplines to increase overall quality and performance.
• Generating sales leads for renewables; +75% target achieved in 2018.
• Responsible for the delivery of weekly forecast planning reports.
• Monitoring total workload to identify and address potential issues.
• Organized a study trip for Young… Show more

's-Hertogenbosch

• Coached colleagues on the job; helped clarify enquiries or identify solutions.
• Created Excel spreadsheets to track outstanding reconciliation payments.
• Maintained up to date knowledge of law and privacy regulations.
• Resolved enquires or complaints via phone or email.

's-Hertogenbosch, Netherlands

• Coached a team of ~10 employees.
• Improved the quality and financial results of the department by facilitating daily KPI and Root Cause Problem Solving (RCPS) sessions.
• Followed up on customer complaints to resolve resolution.
• Processed accounts receivable.

's Hertogenbosch, Netherlands

• Resolved enquires or complaints via phone, email or mail.
• Created Excel spreadsheets to track outstanding reconciliation.
• Coached colleagues on the job; helped clarify enquiries or identify.
• Maintained up to date knowledge of law and privacy regulations.

Best, Netherlands

• Managed projects for Operational Excellence team solving complex issues.
• Resolved customer enquiries or complaints via phone, email, mail or chat; followed up to ensure resolution.
• Matched customers with products based on their needs and desires
• Coached colleagues on the job; helped clarify enquiries or identify issues to resolve resolution.

Australia

• Improved English oral and writing skills.
• Helped renovate a home on Bruny Island, Tasmania.
• Volunteered in agricultural work.

Sydney, Australia

• Managed a quality control team of 10 employees working from overseas.
• Engaged with affiliates for exclusive offerings to increase sales.
• Responsible for managing online content, Tjoos.com website.
• Successfully transferred management and office tasks during company acquisition.

Best, Netherlands

• Organized LEAN roll-out across the company and facilitated KAIZEN sessions.
• Updated standard operating procedures (SOPs) improving quality and performance.
• Coached colleagues on the job; helped clarify enquiries or identify solutions.
• Elected for works council; successfully passed a new collective agreement (CAO).

Hbo Projectmanagement Ipma-D, Information Technology

Agile Scrum Master (Asm)

Network Administrator, Information And Communication Technology

Education record