Rio Rizki Hardadi Email & Phone Number

Jakarta, Id

Jakarta, Id

Setia Budi, Jakarta Raya, Indonesia

1. Helpdesk & L1 Infrastructure- Monitoring: Implement and maintain monitoring solutions using Grafana, Zabbix, and Librenms to ensure optimal performance and uptime of IT systems.- Network Management: Oversee and manage network infrastructure using Unifi Controller , Mikrotik and Pfsense Firewall to ensure secure and efficient network operations.- Server Management: Administer and support server environments, including VMware® vSphere (Virtual Machine), Wazuh (SIEM Management), NAS… Show more 1. Helpdesk & L1 Infrastructure- Monitoring: Implement and maintain monitoring solutions using Grafana, Zabbix, and Librenms to ensure optimal performance and uptime of IT systems.- Network Management: Oversee and manage network infrastructure using Unifi Controller , Mikrotik and Pfsense Firewall to ensure secure and efficient network operations.- Server Management: Administer and support server environments, including VMware® vSphere (Virtual Machine), Wazuh (SIEM Management), NAS Synology (Storage), Bacula (Database), Galera Cluster Control (Database), IPA (SSO Management), and Mxtoolbox Supertool (Domain Checking).- Account, Document & User Management: Utilize tools such as Office 365 Admin Center, Microsoft Outlook & Excel, Manage Engine, MRemoteNG, Keepas Password Manager, and ESTIM ITSM to manage accounts, documents, and users effectively.2. User Assistance and Training- User Support: Provide comprehensive guidance and training to end-users on software and hardware usage, enhancing their computer literacy and productivity; offer support to improve user experience and optimize IT operations.3. Process Improvement and Compliance- ISO Management: Implement and ensure compliance with ISO standards, including ISO 9001:2015 (Sistem Manajemen Mutu), ISO 37001:2016 (Sistem Manajemen Anti Penyuapan), ISO 20000-1:2018 (Sistem Manajemen Layanan Teknologi Informasi), and ISO 27001:2022 (Sistem Manajemen Keamanan Informasi).4. Innovation and Technology Integration- New Technology Implementation: Identify, evaluate, and integrate new technologies to improve IT operations and processes, ensuring the organization stays at the forefront of technological advancements. Show less

Area Dki Jakarta

Hardware Inspection and Repair: Successfully completed inspection and repair of 80% (480 units) of 600 computer units in the procurement warehouse, ensuring readiness for store operations.Network and Internet Reliability: Improved local network and internet uptime in DKI Jakarta operational stores, resulting in smoother operations and minimized downtime.Maintenance and Problem Prevention: Maintained optimal functionality of supporting hardware (printers, scanners, etc.) and… Show more Hardware Inspection and Repair: Successfully completed inspection and repair of 80% (480 units) of 600 computer units in the procurement warehouse, ensuring readiness for store operations.Network and Internet Reliability: Improved local network and internet uptime in DKI Jakarta operational stores, resulting in smoother operations and minimized downtime.Maintenance and Problem Prevention: Maintained optimal functionality of supporting hardware (printers, scanners, etc.) and conducted periodic inspections in DKI Jakarta area outlets to detect and resolve potential issues proactively. Show less

Jakarta Pusat, Jakarta Raya, Indonesia

IT Technical Support and Ticket Management: Monitor and respond to ITSM Freshservice tickets, and provide technical support to users in the corporate office.User Account and Laptop Management: Manage office user accounts, prepare applications, and protect user laptops in the corporate office.VOIP and Incident Reporting: Manage and troubleshoot VOIP call center and customer service user errors, and report incidents and problems to VOIP vendors and ISPs.

Pabuaran, Jawa Barat, Indonesia

Fiber Optic Network Setup: Install and set up fiber optic networks from OTP (Optical Termination Point) to customers' homes.Inventory Data Management: Input and manage inventory data for network technicians.Training and Maintenance: Provide training on fiber optic network splicing and maintenance.

Bachelor Of Technology - Btech, System Information

Computer And Netwoerk Engineering, Computer And Network

• Exploring Computer ( Component ) • Exploring Network ( Mikrotik And Cisco ) • Exploring System Administration ( Debian )