David Rios Email & Phone Number

Chicago, Illinois, United States

• Develop and nurture existing accounts to increase business. • Owns the customer implementation process from start to finish. • Maintains a high working knowledge of Zenya and its new product offerings.• Communicate all new product offerings to clients, and schedule time to walk thru offerings when need.• Helps develop and improve Zenya product offerings. • Monitor JIRA, ticketing system to ensure timely solution for customers issues.• Helps prioritize the upcoming release items as the voice of the customer. • Ensures continuity between all departments.

Chicago, Illinois, United States

• Firmly establish an internal supply chain that allows Suite Home to meet the needs of their nationwide clientele.• Develop national contracts with suppliers along with service level agreements to ensure Suite Homes high standard are met.• Manage and oversee Suite Homes outbound markets and 3rd party relationships• Develop and track customer journey and touch points. • Oversee and track all maintenance and service requests from clients during their stay, analyzing trends to improve the customer experience.• Oversee and track all customer surveys to ensure service levels are exceeded and hit customer satisfaction KPIs. • Direct large-scale projects from inception to completion.

• Direct oversight and development of regional operations managers and guest service team.• Work closely with V-Suites supply chain to build strong partnerships to grow business for all parties. • Instill V-Suites culture and brand throughout the company. • Direct oversight of accounting and support to ensure exceptional customer satisfaction and profitability.• Develop, improve, and implement standard operating procedures related to move-in/move-out, housekeeping, unit inventory, customer scores, and safety.• Develop and improve the company’s network supply chain and ensure consistency in quality and cost of service.• Provide feedback and strategy to leadership based on monthly financial and operational reports and monitor whether KPIs are being maintained.• Oversee all operational direct costs are tracked to ensure profitability of each reservation and unit. • Ensure that all company owned assets• Oversee all client relations and customer service relations to exceed industry averages. • Oversee and track all guest and clients’ surveys to ensure service levels are exceeded. • Communicate with all suppliers and partner companies to ensure and promote outstanding brand standards.

United States

• Collaborate with all departments to build the best client and guest experience.• Develop Guest Service SOP along with continued education to transform the client and guest experience. • Develop workflow engines to automate standard processes, increasing focus on guest and clients’ needs.• Introduce a guest communication dashboard, increasing guest service levels to an all-time high of 97% • Direct oversight and development of regional operations managers and guest service team.• Confirm all operations managers are walking units prior to arrivals to ensure units meet proper brand standards, complete all inspection forms, and finalize move-in packets with keys and parking passes prior to guests’ arrival.• Responsible for over 1,800 furnished housing reservations. • Evaluate market logistics and profitability to recommend buildings and units that V-Suites should acquire. • Direct oversight of furniture, housewares, and utility management for all unit set-ups and tear downs.

Greater Chicago Area

-Manage all operations within both Chicago and Minneapolis portfolios-Oversaw 750+ furnished housing reservations in 2015-Responsible for furniture, housewares and utility management for all set-up, tear down, and transfers-Communicate with all vendors and partner companies to ensure agreeable brand standard-Create employee schedule for housekeeping staff weekly-Collaborate daily with sales team regarding all reservations (current, previous, and new)-Maintain relationships with Property Management staff at all inventory locations, both existing and potential

Chicago, Illinois, United States

As a concierge for Lincoln Property Company, I delivered impeccable customer service and handled inquiries, requests, and comments at a 32K square-foot amenities floor serving over 800 apartments and 1K residents. In this position, I ensured concerns and challenges were managed in order of severity and urgency for efficient and effective handling. I also anticipated future needs, concerns and challenges to deescalate situations and retain satisfaction.• Completed Grace Hill Training Certification, including fair housing, customer service, workplace discrimination, and conflict training.