As a Restaurant manager responsible for managing and organizing daily restaurant operations with a goal of controlling costs and providing a high quality experience to customers. Areas of operation range from personnel management to FOH & BOH coordination to inventory management,include maintaining the restaurant’s revenue, profitability and quality goals.To ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned. Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.

Manage the Food and Beverage Department in order to create a dining experience that will ensure guest satisfaction. Resolve guest complaints regarding food quality, service and ensure the business complies with health and food safety regulations. Train, schedule and manage employees, and supplies.

As part of Pre-opening team, conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g., guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc. Prepare and issue duty schedules for the respective team. Monitor service activities in the restaurant, aiming for highest possible customer satisfaction. Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments. Formulating and implementing brand standard. Successfully lead the team for effective pre-opening.