Rip Corter Email & Phone Number

Woodinville, Wa, Us

Bellevue, Wa, Us

T-Mobile Marketing T-Ads

Bellevue, Wa, Us

T-Mobile, the recently merged, number one, leading edge cell phone carrier providing advanced 5G phones and service across the US. Utilized Machine Learning to take technology to the next level, creating innovative uses cases, automation and predictive problem solving to reduce overall outages and overall customer impact. • Implemented new One Source SmartBonding System between Cisco and T-Mobile ticketing systems. • Led team that developed T-Mobile’s interface to multiple Auto Manufacturers over Narrow band IoT/5G• Delivered multiple NOC Machine Learning projects with predictive modeling to eliminate/reduce outages.• Utilizing Machine Learning anomaly detection reducing Customer generated tickets 45%.• Drove new NSA password compliance requirements across org Prod and Non-Prod environments.• Optimized site visits with Machine Learning Alarm Correlations, reducing MTTD sand MTTR.• Early participant in the initial HINT Home Internet rollout across the country.• Participated in multiple Sprint/T-Mobile IT Tier2 support and Service Desk merger activities.

IT Infrastructure Program Manager for Savers, Inc.Coordinating, interfacing and planning of a major PC, OS, and POS upgrade for large international organization across multiple time zones for over 300 plus retail locations in US, Canada, and Australia.  Successfully implemented the conversion and upgrade of hardware, software, and operating systems for corporate and over 300 plus retails locations across the US, Canada, and Australia, from Win95 to Win7 then recently to Win10 as well as the associated office suites now utilizing Office 365 Effectively implemented multiple stand-alone payments systems and integrated payment system. Guided and ran multiple application upgrades and conversions for retail store operations. Coordinated multiple organizational hardware and firmware conversions and upgrades. Organized all aspects of the Dallas off-site disaster recovery buildout, implementation, and live testing.Initially tested and piloted the conversion process in five retail locations while improving the process. Analyzed, selected and provided detailed documentation and training to the selected vendor partner.  Converted and merged acquired trucking/warehouse business into company IT structure by identifying requirements with a needs analysis and direct communications with the management teams. Effectively identified and worked through multiple road blocks, issues, and risks to maintain schedule. Identified and tracked additional follow up work that was needed for each site.

Arlington, Va, Us

Coordinated all client’s project/program related training and education activities for the newly acquired SAP ERP system and its implementation internationally across the MM organization US, Europe, and Asia  More than doubled the overall value of the training and education program budget Identified, coordinated, directed and scheduled selected product’s education and training activities. Created and updated project/product/program plans and validation to budgets. Drove project awareness and adherence across the MM organization with targeted conference calls  Managed, tracked, and allocated all program related training costs, structure, and attendance. Interfaced with Learning and Development in order to obtain approved training credits.  Fully on-boarded consultants and newly assigned team members into the program.

Coordinated with start-up clients’ management teams identifying risks, specific needs, requirements, and market segments, supporting and validating research in order to take companies to the next phases of their growth, identifying additional opportunities, synergies, and potential partnerships while mitigating all risks.  Identified and developed Business and Product Plans for presentation to initial investor groups. Modified, researched, and confirmed initial market research and business development plan. Managed initial product development, compliance, SIT and UAT testing, and release planning. Created and updated project/product/program plans and validation to budgets

Us

Negotiated pricing, service, and support contracts to provide the best overall value proposition for company and clients, making high stakes decisions using experience-backed judgment. Reduced overall company overhead through risk management, long range planning, consolidating positions, increasing employee billable time, reducing vendor turn-around time, JIT purchasing, direct drop shipping of goods, and obtaining and utilizing co-op marketing funds. Identified, determined, developed, modified and established a PM structure making sure changes wouldn’t adversely affect existing projects, clients and billing methodologies. Overcame complex financial business challenges, team structure and personalities conflicts. Vendor Relationship Management, established, built, negotiated, and maintained key vendor contracts to obtain best terms, pricing, training, support, and additional marketing funds. Reviewed, identified, and modified client contracts to clearly separate deliverables, requirements, tasks, work orders, resources, and separate change orders from design modifications.Websites: paragonllc.com; studiolux.com; soon to be paragontechnologies.us

Bellevue, Wa, Us

 Assessed critical paths, risks, issues, problems, cross-functional requirements. Prepared MRDs and BRDs for Marketing, Engineering, Communications Management, Help Desk, Product Dev, HR, Customer Care, and Legal for the pending merger and acquisition of a multi-billion dollar wireless carrier. Assured all FCC, FTC and DOJ requirements, guidelines, timelines, and deadlines were met. Identified all requirements, documented scope for the implementation of a new fee structure for a wireless carrier, working with major stakeholders and SMEs across multiple groups across the organization to determine revenue stream, internal impact and competitive analysis.  Collaboratively worked with SMEs, stakeholders, and developers to determine the best method for delivering new functionality to cell phones, determining impact on the customer and call center.

Planned, and implemented an integrated release and test plan for a multifaceted major hardware and operating system upgrade (SUN to IBM), database conversion (SUN to ORACLE) of a large retailer’s POS system. Coordinated SIT and UAT testing, resourcing and deployment of the vendor’s major system POS software version release, while coordinating the move of the client’s data center during the scheduled conversion. Created a fully integrated Visio timeline for senior management to easily track and confirm progress across operation. Reviewed lessons learned, validated existing work-arounds.Coordinated the replacement, training, installation and deployment of a new POS system to client’s newly acquired retail locations. Managed team roles, responsibilities, resources, schedules, installation and implementation of data lines, network equipment, and POS hardware.Managed ORACLE/SQL BI/Dash Board project utilizing MS Project, ORACLE, OLAP, and Cognos for major retailer gathered requirements, specifications interfaced with Accounting, Purchasing, Sales, and CEO. Migrated data from three different major system sources. Identified key data elements, definitions, tables, and created initial KPIs & meta-data, reporting tools and reports for Dash Board.Conducted system functionality testing, developed and executed use and test cases, produced problem reports, system test logs, and test incident reports, and determined go-live criteria.Proficiently performed appropriate UAT to ensure operational quality, system integrity and verify all new processes, procedures, and programs met or exceed user requirements and expectations.Converted, integrated and merged newly acquired Nevada retail locations.

Little Rock, Ar, Us

Led Network Services department, supervising cross-functional teams and $9-$12 million budget in root cause analysis and problem resolution. Served as IT customer account manager for all retail locations. Managed vendor relationships and member of Major Incident Response Team.Managed all aspects of the purchase, integration, and implementation of a $3.5 million vendor POS system: including the RFI, RFQ, RFP process; developed requirements, negotiated vendor contracts, tracked and maintained full budget control, scheduled, trained, deployed hardware, and successfully coordinated go-live implementation to more than 275 remote retail store locations in 19 states over a two day period. Led, developed, and coached a POS system support organization which supported, upgraded, and maintained 275 retail locations with only 3 employees. Reduced inventory write-off by $1.2 million and cash over/short by $480,000 with new POS system allowing separation of duties, checks and balances, and identification of obsolete inventory. Based on the Voice of the Customer internally designed, developed and implemented system enhancement for wireless scanner interfaces, transforming 8-step process to 3 steps saving more than $100,000 in vendor development costs and reducing inventory time to hours instead of a day.  Helped initiate, develop, and establish a PMO organizational structure and process for all IT projects.Teamed and coordinated the merger and acquisition conversion and deployment of the WWC network structure (Nortel, Bay, Cisco, MCI, etc.) and resources to the Alltel network structure (high end Cisco and AT&T) and resources, including vendors, cross-functional teams, and stakeholders, managing QA/QC both internal and external resources. Coordinated all retail store builds, moves, changes, remodels, hardware, and network

Recruited to develop and design implementation plan for national expansion for POS system and smart card offering for 3,500 stores, identifying methods to generate additional revenue from existing customer base and moving maintenance in house. Generated 30% margin increase by identifying/implementing a new credit card processing terminal with more functionality, minimal price increase and overall better price points and terms. Developed all processes and procedures for launching a smart card loyalty, multiple-purse application, allowing the company to provide additional services and products to existing clients. Designed, documented, and implemented methodology using XTML and SQL for an internally built customer relationship marketing system.