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Woodinville, WA, US

Bellevue, WA, US

T-Mobile Marketing T-Ads

Bellevue, WA, US

• T-Mobile, the recently merged, number one, leading edge cell phone carrier providing advanced 5G phones and service across the US. Utilized Machine Learning to take technology to the next level, creating innovative.
• Implemented new One Source SmartBonding System between Cisco and T-Mobile ticketing systems.
• Led team that developed T-Mobile’s interface to multiple Auto Manufacturers over Narrow band IoT/5G
• Delivered multiple NOC Machine Learning projects with predictive modeling to eliminate/reduce outages.
• Utilizing Machine Learning anomaly detection reducing Customer generated tickets 45%.
• Drove new NSA password compliance requirements across org Prod and Non-Prod environments.

IT Infrastructure Program Manager for Savers, Inc.Coordinating, interfacing and planning of a major PC, OS, and POS upgrade for large international organization across multiple time zones for over 300 plus retail locations in US, Canada, and Australia.  Successfully implemented the conversion and upgrade of hardware, software, and operating systems for.

Arlington, VA, US

Coordinated all client’s project/program related training and education activities for the newly acquired SAP ERP system and its implementation internationally across the MM organization US, Europe, and Asia  More than doubled the overall value of the training and education program budget Identified, coordinated, directed and scheduled selected product’s.

Coordinated with start-up clients’ management teams identifying risks, specific needs, requirements, and market segments, supporting and validating research in order to take companies to the next phases of their growth, identifying additional opportunities, synergies, and potential partnerships while mitigating all risks.  Identified and developed.

US

Negotiated pricing, service, and support contracts to provide the best overall value proposition for company and clients, making high stakes decisions using experience-backed judgment. Reduced overall company overhead through risk management, long range planning, consolidating positions, increasing employee billable time, reducing vendor turn-around time.

Bellevue, WA, US

 Assessed critical paths, risks, issues, problems, cross-functional requirements. Prepared MRDs and BRDs for Marketing, Engineering, Communications Management, Help Desk, Product Dev, HR, Customer Care, and Legal for the pending merger and acquisition of a multi-billion dollar wireless carrier. Assured all FCC, FTC and DOJ requirements, guidelines.

Planned, and implemented an integrated release and test plan for a multifaceted major hardware and operating system upgrade (SUN to IBM), database conversion (SUN to ORACLE) of a large retailer’s POS system. Coordinated SIT and UAT testing, resourcing and deployment of the vendor’s major system POS software version release, while coordinating the move of.

Little Rock, AR, US

Led Network Services department, supervising cross-functional teams and $9-$12 million budget in root cause analysis and problem resolution. Served as IT customer account manager for all retail locations. Managed vendor relationships and member of Major Incident Response Team.Managed all aspects of the purchase, integration, and implementation of a $3.5.

Recruited to develop and design implementation plan for national expansion for POS system and smart card offering for 3,500 stores, identifying methods to generate additional revenue from existing customer base and moving maintenance in house. Generated 30% margin increase by identifying/implementing a new credit card processing terminal with more.