1. Supervise front office, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work.2. Maintain high-level of guest service/satisfaction standards; handle customer service issues.3. Ensuring financial results of the department with a continued focus on controlling the expenses and ensuring maximum room revenues are achieved4. Develop colleagues, Team Leaders, and supervisors by delegating tasks and then empowering and coaching them towards achieving desired goals. 5. Analyzing guest satisfaction reports and constantly working on improving it through analysis and corrective actions. 6. Other duties and responsibilities as assigned by the general manager.

1. In charge of pre-opening and post-opening of the dual Marriott branded hotel's front office operation and standards adhering to brand standard. 2. Set up front office standards for 127 room Courtyard by Marriott (select service) & 98 room Residence Inn by Marriott (extended stay hotel).3. Hiring frontline staff, training and continuously evaluating service standards for better guest satisfaction results and retention.

1. Over 2.5 years of Manager on Duty (MOD) experience2. Analyzed business forecasts and schedules accordingly.3. Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.4. Developed and implemented strategies and practices.5. Ensured front desk handles billing and cash in accordance with hotel’s standards.

1. Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.2. Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.3. Performed all front office duties when necessary.4. Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.

1. Register guest into the hotel following established procedures.2. Work in coordination with other employees or department as required to ensure 100% guest satisfaction. 3. Demonstrate a pleasant and enthusiastic demeanor at workplace 4. Ensured compliance to all hotel cashier and credit policies5. Ensured optimal levels of customer satisfaction and communicated with guest on same.

1. Marketing and selling credit cards to Canadian Tire customers 2. Identifying potential buyers and convincing them to buy the credit cards3. Demonstrated benefits of the credit card to the potential consumers4. Traveled distance within Ontario for events

1. Utilized soft and up selling technique to increase sales2. Staff recruitment, hiring, training and scheduling3. Purchasing and inventory management4. Sales objective and sales target5. Maintained sales record by preparing cash, daily sales report and bank deposits

1. Served food and beverage in the restaurants, bars and banquets2. Banquet Coordinator