- Played a pivotal role in the strategic pivot from Xip Technologies Inc. to Fractional AI, managing the shutdown of Xip’s services, customer off-boarding, and support for instructors transitioning to new platforms.- Established Fractional AI’s online brand presence, creating the company’s first website and LinkedIn page, and initiating engagement on other social media platforms.- Contributed to business development by assisting in writing project proposals and researching potential business strategies and industries, laying the groundwork for the company's focus areas.- Designed the initial talent acquisition pipeline, setting the foundation for building a team of elite engineers to tackle AI’s most challenging problems.

- Led the comprehensive overhaul of the online learning platform’s video library and messaging flow, enhancing user engagement and instructor-student interaction. Collaborated closely with the engineering team and designers to design a seamless user experience.- Spearheaded customer support initiatives, overseeing billing, account support, and monthly coach payouts, significantly improving response times and customer satisfaction.- Implemented and optimized critical backend systems, including Customer Data Platform, Analytics, and marketing funnel automations, streamlining operations and enhancing data-driven decision-making.- Introduced AI-driven reminder messages, boosting user retention by encouraging consistent skill practice and interaction with coaches.

I was responsible for implementing automated site management to streamline device replacements and resolve operational bottlenecks related to product installation and support. During my time in this role, I was able to successfully develop and implement remote site monitoring infrastructure using AWS Lambda. This would allow us to remotely monitor customer sites and resolve issues in a timely manner, reducing resolution time by 50% and improving overall customer satisfaction.

During my tenure as a Product Manager - Customer Facing Software in Milpitas, CA, I successfully led a development team to reduce mobile app bugs by an impressive 95%, greatly improving the user experience. This achievement required a strong attention to detail and a collaborative approach with cross-functional teams. I acted as both the product owner and the project manager for this role, using agile methodologies, Jira, and Scrum as a development framework.In addition to leading software development efforts, I also developed goals and requirements for our web and mobile applications. This required gathering and synthesizing input from a diverse group of stakeholders, including engineering, design, and marketing teams, and then distilling that input into actionable plans.To ensure that our products met the needs of our users, I gathered feedback directly from customers and conducted training sessions to ensure that our products were easy to use. This included user research sessions in partnership with our UI/UX team. These efforts allowed us to deliver products that solved real customer problems and had a positive impact on their lives.Finally, I regularly performed product sales demonstrations for potential customers, showcasing our products' features and capabilities and partnering with sales to address specific customer needs. This helped both our understanding of customer wants and our team's priorities moving forward.

I made significant contributions to the development and delivery of a network monitoring service for customer site health. This involved working closely with cross-functional teams to ensure that our software was efficient, effective, and easy to use.In addition to my development work, I also took on a leadership role in recruiting and hiring 15 entry-level engineers. This required careful planning, interviewing, and onboarding to ensure that we were bringing on talented individuals who would thrive in our fast-paced environment. I also served as a mentor for these new hires, helping them to develop their skills in the new role.

As a Teaching Assistant for 18-349: Introduction to Embedded Systems, I assisted with PCB fabrication and design labs, held office hours for labs and test prep, and defined and graded exams. Through a series of laboratory exercises with state-of-the-art embedded processors and industry-strength development tools, students gained practical experience with embedded real-time systems. The course covered integrated hardware and software aspects of embedded processor architectures, real-time principles, and programming with embedded architecture. Overall, my role as a TA helped students acquire essential skills in the design/implementation/debugging of core embedded real-time functionality.

I worked closely with the engineering team to iterate on a dynamic glass wiring infrastructure. This involved testing and troubleshooting various components of the system, as well as developing and implementing improvements to the wiring design.In addition to my work on the wiring infrastructure, I also developed a cloud-based control panel that allowed for remote management and control of the system. By moving to a cloud-based solution, we would be able to save approximately $1,000 in hardware costs.

As an intern at AgingCare.com, a platform that helps families find answers, care, and information on eldercare, I learned SQL and maintained Microsoft SQL Server stored procedures. Additionally, I designed, developed, and deployed an ML powered recommendation engine for written content on the site. My work helped ensure the smooth operation of the website and improved the user experience by creating a more personalized and relevant content recommendation system.