Strategically applied concepts of an innovative global community and embodied virtual ecosystem that focused on collaboration to generate the building blocks for an eco-culture for the benefit of people, planet and profit. Managed the business needs of the core executive team and international collaborators. Collectively worked with senior management to gather requirements and plan multi-phased company projects.➢ Oversaw general requirements gathering, brainstorming sessions, meetings, research & development and testing.➢ Created, implemented and executed processes for the overall improvement of the team and strategic growth of the company.➢ Contributed to the Portfolio Management to ensure long-term investment goals and risk tolerance of the company are met.➢ Defined Key Performance Indicators (KPIs) at multiple levels to assess progress on reaching targets.➢ Gained experience in all phases of the Agile methodology. ➢ Used ITIL framework for delivering value driven project outcome.➢ Experienced in Knowledge Management using SharePoint as a document repository.➢ Created, stored, updated, and cataloged different types of data and reference information such as Standardized Templates, Processes and Reports and Business Workflows.➢ Ensured daily logistical needs and requirements were being met in a timely fashion by tracking all tasks using a Jira dashboard.➢ Ensured all tasks were completed on schedule and within budget.➢ Handled budget and financial cost projections, invoices and billing expenditures, and coordinated any and all discrepancies with the accounting department.➢ Always adhered to the company’s mission, vision, and values when completing required tasks.

Oversaw and managed the implementation of a software application that meets customer requirements. Cash Services, Inc. requirements were to design and build a sustainable business model and software application that would lead to a more efficient check cashing system. Coordinated with the project team and was responsible for acting as the liaison between developers and customer. This multi-phase project included all phases of the SDLC. Gained experience with requirements gathering, planning, reporting, testing and maintenance help desk support for client.➢ Acted as a liaison between development team and customers.➢ Gathered all requirements from customers and interpreted them to developers in technical terms using user stories and mock ups.➢ Coordinated with the development team and other business analysts to ensure full client satisfaction.➢ Conducted forecasting and analysis to ensure the highest return for customer investment.➢ Researched market trends to uncover opportunities for growth, keeping customer’s best interest in the forefront.➢ Ensured new products improved output and productivity in company operations.➢ Facilitated scheduling of installation and deployment of software application, check micro readers, servers and hardware.➢ Coordinated and facilitated daily meetings with developers, test engineers and other business analysts.➢ Reported weekly progress and impediments to senior management for full transparency.➢ Ensured all system level modifications and change requests based on team input were approved by the customer and then prioritized accordingly.➢ Responsible for monitoring that all compliance and regulation standards were met.