Senior Operations Specialist
Current- Loved by a whopping 40 million learners across 150+ countries and trusted by over 750k teachers and 180k schools, SplashLearn is the fastest growing elementary math program in the US. If those numbers seem too.
- Act as primary contact for all the tutors & parents for their requests related to scheduling, ad-hoc requests, parent feedback, and tech difficulties via Google Hangouts/Slack & Emails through Zendesk.
- Managing service level agreements and inquiring about DSAT/CSAT on Zendesk.
- Working as a fireman during the session starting time to ensure batches are running at the scheduled time without delay. Handling conflicts during the batches: Teacher no-shows, Rescheduling classes, and student.
- Respond to multiple inbound chats on hangouts; gather and verify required information as appropriate.
- Resolving Zoho Errors on Zendesk.