Ripul Sachdeva Email & Phone Number

Gurugram, Haryana, India

• Loved by a whopping 40 million learners across 150+ countries and trusted by over 750k teachers and 180k schools, SplashLearn is the fastest growing elementary math program in the US. If those numbers seem too.
• Act as primary contact for all the tutors & parents for their requests related to scheduling, ad-hoc requests, parent feedback, and tech difficulties via Google Hangouts/Slack & Emails through Zendesk.
• Managing service level agreements and inquiring about DSAT/CSAT on Zendesk.
• Working as a fireman during the session starting time to ensure batches are running at the scheduled time without delay. Handling conflicts during the batches: Teacher no-shows, Rescheduling classes, and student.
• Respond to multiple inbound chats on hangouts; gather and verify required information as appropriate.
• Resolving Zoho Errors on Zendesk.

Gurugram, Haryana, India

One of the top performers in the team (U.S and EMEA). Supported new batches skill up their learning curve. Help them boost their KPIs and meet their metrics/targets.Worked on different projects where I used Lucid charts, MY SQL, Jira, and gist of Tableau, Asana, and related projects for Business process improvement(BPI) and Payments compliance. Helped the.

Gurugram, Haryana, India