Riquel Reyes Email & Phone Number

With a BA in business administration and a passion for customer service, I am a versatile and driven professional who excels in retail operations and guest experience. I currently work as a customer service specialist and an assistant manager at Lunya & Lahgo, a leading sleepwear brand that focuses on comfort and quality.In my roles, I have successfully resolved over 5,800 customer tickets in six months, achieving an impressive resolution time of 1.3 hours per ticket and ensuring customer satisfaction. I have also collaborated with cross-functional teams to troubleshoot technical issues and improve website functionality, resulting in a better user experience and a decrease in website downtime. As an assistant manager, I have supported the store manager in developing and implementing sales strategies, training and developing new team members, and creating and executing efficient back-of-house processes and procedures. I have consistently met or exceeded my personal and team sales targets, and contributed to the store's profitability and performance.I am always eager to learn new skills and take on new challenges, as I believe that growth and innovation are essential for any business. I am also a team player who values collaboration and communication, as I believe that working together leads to better results and outcomes. My ultimate goal is to leverage my skills and experience to make a positive impact on the company and the customers, and to pursue my true passion for retail and customer service.

Listed skills include Leadership, Customer Experience, Team Building, Visual Merchandising, and 42 others.