A qualified MBA with a BSc in Logistics. A proactive and motivated, multilingual professional with expertise in Customer Service, Logistics and Sales. Over 10 years’ experience building rapport with clients and delivering outstanding customer service. Possesses an empathetic and enthusiastic style while dealing with customers. Recognised professionally for an exceptional and persuasive sales technique. A trusted and performance-driven team player with well-honed organisational and analytical skills, who communicates effectively with external and internal stakeholders.In my professional life, I have always met and exceeded expectations, performing my duties to a high standard and conscientious about meeting targets and deadlines. My strengths lie in my interpersonal skills and my capacity for hard work. Experience has taught me the importance of ensuring customer satisfaction whilst maintaining the business objectives of the company at all times. With a proven record of working in fast-paced environments, I possess the capacity to adapt and learn quickly. In a typical day, I would handle an average of 100 online chats, 20-30 phone enquiries and 50 emails across all channels of communication (email, phone, live chat, face to face) aiming for company targets whilst setting my own targets for accuracy. Collaborative by nature, I am a good team player with the capacity to work on my own initiative when the situation calls for it. I thrive in an environment where value is placed on providing customer satisfaction.