Riri Aliya Email & Phone Number

Jakarta, Id

Jakarta Raya, Indonesia

Prioritize positive, empathetic, and clear communication with customers through patience, a "people-first" attitude in solving tickets within SLA and KPI.- Set up SOP of CS workflow, sales process outline, and CRM tool integrations.- Manage customer success and service experiences by test and development with organic growth.- Initiate trial and error based on submitted data to identify and improve gap areas.- Maintain VIP clients' smoothness in using products by solving any occured issues.- Drive customer success staff to settle basic to middle issues before escalation.- Establish an effective cross-functional partnership ecosystem for multiple functions.- Lead and manage support team to ensure smooth transition and minimal disruption for clients and partners.- Providing training and product sharing sessions to new joiners and internal teams.

• Accomplish daily customer inquiries from Tokopedia and Phillip Morris Indonesia.• Liaise across functions to complete orders on the website according to guidelines.• Resolve customers' issues about received product malfunctions and discrepancies.• Complete pending orders through confirmation in channels to maintain satisfaction.

Assisted the Manager in building and maintaining regular and VIP accounts, as well as ensuring the operation of the company system.• Scheduled training and support for products with guidelines for VIP active users.• Facilitated product support and resolved issues for users through CRM channels.• Driven quality control with the manager for user guidelines based on the system.

Focus on monitoring accounts of clients partnering with the company in daily shipment.• Supervised daily warehouse shipping records of brands to the assigned location.• Presented efficient solutions between brands and the operations team for shipping.• Provided reports including success statistics and issues that occurred with brands.

Area Dki Jakarta

Responsible for day-to-day merchant support functions working across product and marketing teams.• Mastered product knowledge and utilization for clients through regular training.• Maintained client relationships by being mannerly in outbound and inbound calls.• Approached B2B leads through channels by offering product usage and benefits.• Achieved monthly call goals while reporting most issues and solutions as well.

Jakarta Raya, Indonesia

Aid customers with information changes as allowed by corporate and airline ticketing systems, and coordinate with airline partners.• Initiated understanding of CRM usage including Sabre, Amadeus, and Galileo.• Resolved customer issues related to tickets, schedule changes, and check-in.• Addressed customer ticket reservations through CRM channels to the partners.• Secured monthly KPI of resolved flight cases according to the company terms.

Jakarta, Indonesia

Performed outbound cold-calling to offer products to various clients from Asia, Europe, and South Africa• Reached daily calls target based on the leads assigned.• Convey information and negotiation to acquire the clients.

Medan Dan Sekitarnya, Sumatera Utara, Indonesia

As a networking team with the tasks of data collection, customer service, and data printing.• Compiled the record of customer complaints to the ledger.• Reported the updated data compiled to the related teams.